Level Description 'Support' Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques. Market Summary Receives and greets customers and visitors. Answers general questions, issues control badges as required, records visitors arrival and departures. May check employee identification. May perform incidental clerical duties. Impact • Obtains and provides information which requires little explanation or interpretation, typically within the department. • Conveys information to parties within the department at an operational level requiring some explanation or interpretation in order to reach agreement. Communication • Interacts with internal stakeholders within own team and may also interact with external stakeholders including clients, customers, carriers or agents. • Conveys information in accordance with standard guidelines and procedures primarily with internal parties who have shared interests. Innovation • Interacts with internal stakeholders within own team and may also interact with external stakeholders including clients, customers, carriers or agents. • Conveys information in accordance with standard guidelines and procedures primarily with internal parties who have shared interests. Knowledge • Ability to identify problems and potentially update existing methods, techniques and/or processes in job area by following standard procedures and guidelines. • Applies full knowledge of the job. Typically requires high school diploma and 2-4 years of experience, or an equivalent combination of training and experience. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Join our Talent Network! Let's stay connected! Joining our talent network allows us to send you new job opportunities!#J-18808-Ljbffr
