Real Time Analyst (The Garden, Site Sur) About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Responsibilities: Act as the first point of contact for all service-related escalations occurring due to issues such as call routing, technical outages, unscheduled absences, unscheduled breaks, etc. Monitor, track, document, and communicate real-time floor activities in terms of adherence to defined AUX/ACW/BREAKS & SHIFTS. Ensure availability of analysts on phones/chats as per the business model requirement. Be responsible for Real-time queue monitoring (RTQM). Send Intraday reporting (Hourly Interval Reports, Productivity Reports). Manage client interactions. Provide perspective (knowledge of trends and total demand) to WFM leadership, Client, and Ops Leadership. Assist in detailing and documenting performance impacts to WFM leadership. Provide accurate and timely information and consultation to the team in support of WFM as required. Understand the baseline forecast. Understand the dynamic trend data and its application to forecasts. Understand the application of business and functional initiatives and its application to forecasts. Understand the supply and demand alignment. Understand break-shift adherence. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: At TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL: . #J-18808-Ljbffr