Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 08/06/2024
INTRODUCTION:
This position will be responsible for all aspects of customer service to both external and internal clientele. Responsible for daily customer service activities such as answering inbound customer calls and emails, quoting, order entry,
order management, and first-line technical and customer support.
WHAT YOU'LL DO:
- Answers customer calls as a member of the Distribution Inside Sales Team.
- Prepares quotes and enters orders in SAP for customers received via phone, fax, and email.
- Understands and provides first-line technical information to customers utilizing equipment manuals, schematics, parts lists, blueprints, electronic databases & card files.
- Researches unique and alternate solutions for customers while collaborating with Sourcing & Technical Parts Support.
- Works with Technical Parts Support and Pricing to add new or update existing materials in SAP, tracking, and following to completion.
- Consults with sales teams, purchasing groups, design team, sourcing, logistics.
- Initiates, tracks, and follows up on quote requests, and lead time requests.
- Provides a direct contact link for sales and external customers.
- Upsells, by recommending and selling items additional to initial inquiry.
- Identifies customer and internal sales/service needs, based on effective communication.
- Reviews and prepares responses to inquiries from Customers for the Mining Services market, crushing and screening products within the CSR's allocated territory, and Cover other CSR's workload during peak activity and/or absence.
- Performs instructional classroom and OJT training for new employees.
- Facilitates critical customer service requests across departments.
- Assigned to work after-hours and occasional weekends for emergency duty.
WHO YOU ARE:
- Associate's degree in technical field or business. Bachelor's degree preferred.
- Minimum of 5 years' customer service or related experience or technical knowledge/experience in the industry with product familiarity, previous experience in a mining-related position would be deemed an asset.
- Ability to understand equipment manuals, schematics, parts lists,
& blueprints.
- Understanding of product terminology and part numbers; continual learning about basic technical aspects of products preferred.
- Demonstrated computer skills in Microsoft Office (Word, basic Excel, Access, and Powerpoint), email, and the Internet.
- SAP, MFG-Pro, and ATON software experience and asset.
WHAT'S IN IT FOR YOU:
An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services.
Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.
Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together,
through open and honest communication.
GET IN TOUCH:
Want to rise above the possible with us? Click 'Apply now' to leave your application.
For additional information, please contact: Charline Avila, Talent Acquisition Specialist ******
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates,
minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
