A QA Lead reports to a QA Manager and works closely with QA Subject Matter Experts, other QA members, project managers, designers, and developers to ensure QA standards and client satisfaction are delivered throughout the account. A QA Lead supports the QA Manager in various tasks and provides leadership and career development to team members.You will:Supervise QA team members assigned directly and follow up on their performance and projects.Promote effective communication, participation, and involvement among QA members.Plan, conducted, and technically directed to maintain the quality level expected by the client.Oversee QA members' tasks in assigned projects, escalate issues when necessary.Attend, lead, and organize meetings on behalf of the team.Advocate for QA values and prnciples within the QA team, the company, and with clients.Foster a team-oriented and collaborative environment among all team members.Promote a positive environment and motivate the team.Communicate test results and escalate issues and risks following the correct escalation path.Oversee test data identification.Create, co-create, and oversee test plans and manage different testing suites.Write and maintain test cases/scripts.Create QA estimations.Create and oversee traceability matrix and checklist documents based on project requirements.Provide support on functional and non-functional testing when necessary.Develop test design documents to cover requirements.Plan and schedule test activities to ensure they meet functional, system, and technical specifications.Apply industry-standard testing methodology, strategies, and best practices.Create and oversee defect tickets, track issues to resolution, and analyze risks.Generate reports and related metrics at different levels.Oversee, delegate, and coordinate work to other QA Associates and apprentices as needed.Mentor staff members and act as a career developer.Assist the Talent department in selecting and interviewing new QA team members.Create, oversee, and execute regression tests based on design specifications and requirements.Conduct research into new technologies, including tools, components, and frameworks related to QA.Identify areas for improvement, including automation tools, and proactively identify potential risks within the project.Ability to take charge of QA offerings on a project.Knowledge of agile development principles and frameworks like Scrum.Assist in refining and estimating/sizing work, including understanding complexity vs. difficulty.Decompose requirements into manageable test artefacts.Propose creative test solution options, considering novel ideas and proven methods.Identify the root cause of defects using debugging tools and structured problem-solving processes.Involved in the release planning process, ensuring all quality gates are adhered to and necessary documentation is produced to standards.Support other QA colleagues in performance management and personal development.You haveEnglish proficiency (B2+ - C1 level) in reading, writing, and conversation.7+ years in Software Quality Assurance, with extensive experience in leading QA and cross-functional teams and technical projects.Strong working knowledge with:Modern Engineering Practices: Promote TDD, BDD/ATDD, CI, Pair Programming, continuous refactoring, and test automation.Non-Functional Testing: Exposure to performance, security, accessibility testing and related tools.Automation Scripting: Create automated scripts in frameworks like Selenium Web-driver using HTML, CSS, and JavaScript.SDET Mindset: Ensure traceability from Lean ACs to CI & DevOps.Tool Proficiency: Wide usage of tools for requirements tracking, defect tracking, and test case management (Azure DevOps, Jira, TestRail).API Testing: Experience with integration testing involving APIs and tools like Postman.CMS Testing: Familiarity with content management systems like Sitecore, Umbraco, and WordPress, and the ability to transfer testing experienceBachelor's degree in software engineering or a related field, or equivalent work experience.Familiarity with Agile methodologies for software development.Experience with local and offshore teams, task management, and defect tracking tools like Jira.Extensive knowledge of Windows or MacOS software.What We Offer:What We Offer:Competitive benefits packagesVacation, compassionate leave, sick days, and flex daysAccess to online services for families and new parentsEnd of year closure days (not deducted from vacation balance)Diversity and Inclusion Board with 12 affinity groupsInternal learning and development programsAnd more…At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you're looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team towork from an office a minimum of 3 days a week.The ask stems from our want to:Strengthen opportunity for continuous learningImprove collaboration and team relationships.Increase employee engagementThis work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.
