Quality Assurance Functional Manager

Title: Quality Assurance Functional Manager Requisition ID: 203231 We are committed to investing in our employees and helping you continue your career at ScotiaTech. Purpose Contributes to the overall success of the QA / Global Enterprise Technology / Quality Assurance in Bogotá ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team's business strategies and objectives. Lead and oversees Enterprise Technology - Quality Assurance in ensuring business strategies, plans and initiatives are executed/delivered in compliance with governing regulations, internal policies, and procedures. Manage acceptance testing of assigned new and changed systems that affect Executive Offices, Enterprise Applications, and Centralized Units. Control changes in the application systems to maintain system integrity in the Production environment. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. Accountabilities Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Direct and guide project test teams to ensure the timely delivery of quality products/functions consistent with the business needs and priorities of Domestic Banking Operations, Wealth Management, Alternate Delivery Channels, Electronic Banking, and other Retail, Corporate, and Commercial departments (users). Responsibilities include overseeing projects managed by Test and Test Automation Managers. Manage testing for large, complex projects by reviewing and evaluating requirements and design documentation, developing test strategies, approving the preparation of comprehensive test documentation, overseeing daily testing activities, and monitoring the ongoing progress of testing. Participate in the process to establish, communicate, and manage objectives, strategies, and plans for the Testing area of UAT, ensuring quality principles are adhered to in a 'speed-to-market' culture. Review planned activities for future initiatives, participate in forward-planning sessions and identify/resolves conflicts between initiatives. Develop and administer Quality Assurance standards and policies. Assess the test requirements of projects and releases and approve the timing of releases within an integrated test schedule. Appraise outstanding issues impacting the promotion of code to the Production environment and provide direction to minimize associated risks. Approve test evaluations, review code implementation strategies, and authorize recommendations for promotion of code to the Production environment to ensure the highest quality of service in the delivery of Branch initiatives. Manage the planning, scheduling, assignment, and monitoring of testing activities for assigned projects using the Workload Planning System, to ensure appropriate staffing levels are maintained. Manage the coordination of day-to-day testing efforts for assigned application systems and project testing efforts with other testing personnel, end users, technical support, and development areas. Troubleshoot when problems arise and contribute to their resolution in a hands-on manner when necessary. Provide ongoing direction, human resources administration, coaching, and support to motivate individual and team performance in a stable, professional environment while ensuring department objectives are met; evaluate the performance of immediate subordinates through daily monitoring, regular staff meetings, quarterly reviews of objectives vs. accomplishments, and annual performance appraisals. Manage the recruitment of new staff and identify training requirements. Maintain a thorough and current comprehension of Banking systems, UAT code configuration and connections, environmental resources, code delivery processes, and rapidly advancing Business System and technological changes. Analyze industry best practices to recommend improvements to methodology, test environments, and workflow to promote an efficient and cost-effective UAT process, including but not limiting to test automation improvements. Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk. Champions a high-performance environment and contributes to an inclusive work environment. Dimensions Direct reporting line to Director, ICRM GWE. Several projects related to a portfolio of approx. +150 banking applications. No budget, project, or financial oversight. Education / Experience / Other Information Expertise in SQL, JAVA, Eggplant, OATS, Selenium, and automated testing tools are critical as you lead the automation process working cohesively with manual testers and developers to produce nothing short of high-quality work in exciting high-profile projects to put quality products to market. Proven work experience in software quality assurance testing. Strong knowledge of software QA methodologies, tools, and processes. Experience in writing clear, concise, and comprehensive test plans and test cases. Experience with writing simple or complex SQL queries for data validation. Hands-on experience with both white box and black box testing. Hands-on experience with automated testing tools. Experience working in an Agile/Scrum development process. Experience with performance and/or security testing is a plus. Demonstrable, practical hands-on experience with using HP ALM. Strong communication skills in both English and Spanish and a demonstrated ability to resolve escalated issues effectively. Ability to deal with ambiguity in a fast-paced environment while managing multiple competing priorities. Results-focused innovator, passionate about the success of their team. Working Conditions Work in a standard office-based environment; non-standard hours are a common occurrence. Location(s): Bogotá or Home-Office ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted. Job Segment: Testing, QA, Quality Assurance, QA Tester, ERP, Technology, Quality #J-18808-Ljbffr