Description :The Quality Analyst is a pivotal figure in ensuring top-notch quality assurance for the Latin American market, specifically focusing on Brazil. Working closely with the Quality Supervisor, this role contributes significantly to enhancing product and service quality.Main Responsibilities:Quality Assessment: Conduct thorough evaluations of service interactions in Portuguese, pinpointing areas for enhancement and delivering constructive feedback.Collaboration: Foster close collaboration across teams to maintain consistency in quality standards.Continuous Monitoring and Improvement: Continuously monitor quality indicators and actively contribute to service quality enhancement efforts.Implementation of Best Practices: Work collaboratively to implement and adhere to quality best practices.Project Participation: Actively engage in projects focused on implementing quality processes.Training and Development: Participate in ongoing training programs to refine skills and processes.Education: Bachelor's degree in relevant fields such as Software Engineering, Process Engineering, Industrial Engineering, or Business Administration. Additional specialization or training in Quality Management, Quality Assurance, or LEAN Six Sigma is preferred.YOUR QUALIFICATIONS…2+ years of experience in quality roles, preferably in customer service or related sectors, with proficiency in conducting detailed assessments and internal audits to ensure compliance.Demonstrated involvement in continuous improvement projects, showcasing coordination and execution skills, and experience in collaborating with various departments to address quality issues.Familiarity and experience with quality assurance tools, defect tracking systems, and establishment and monitoring of key performance indicators related to quality.Background in communicating quality findings effectively and providing constructive feedback.Proficient in critically analyzing quality interactions and data, with meticulous attention to detail and the ability to detect subtleties in service interactions.Clear communication of quality findings and areas for improvement, fostering effective collaboration and adaptability to changing dynamics.Proactively identify improvement opportunities and participate in enhancement projects, with proficiency in Portuguese and English.Category: Customer Support
