Job Description - Project Manager-Remote (03YFD) Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Principal Project Management working remotely in Colombia, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Colombia says it all!
What You'll be Doing
Looking for an opportunity to showcase your organization and leadership skills? As the primary liaison overseeing projects at our customer experience centers, you'll be our client's point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you'll build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.
You will report to an Executive Director, Project Management. You'll contribute to the success of the business as you are the primary point of contact overseeing various client projects.
During a Typical Day, You'll Collaborate with internal teams, stakeholders, senior executive level parties, and external clients in a virtual environment.Customize, build, manage, and maintain effective project records.Identify risk, investigate to define mitigation plans, tactfully escalate, and execute on change management.Clearly articulate requirements and overall project status to various levels and audiences.Support the deployment, promotion, and achievement of departmental and corporate strategy, business goals, and objectives.Spearhead innovative projects for corporate initiatives and enhancements.Display managerial courage within an individual contributor role as you navigate the project phases.What You Bring to the Role BA/BS or equivalent relevant experience.3+ years' experience in a project management role leading the deployment of medium to large scale global projects.PMP and/or equivalent relevant project management experience.Operational management experience within the BPO/call center industry required.Ability to provide strategic guidance while leading a project team.Expertise with formal presentation.Experience with project management and word processing software, spreadsheet, and flowcharting applications.Willing to work on US hours.Must have a valid passport and be able to travel internationally.What You Can Expect Supportive of your career and professional development.An inclusive culture and community-minded organization where giving back is encouraged.A global team of curious lifelong learners guided by our company values.Ask us about our paid time off (PTO) and wellness and healthcare benefits.And yes... a great compensation package and performance bonus opportunities, benefits you'd expect, and maybe a few that would pleasantly surprise you (like tuition reimbursement).About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
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