Product Support Analyst

Tasks and responsibilities Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.
Daily duties Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
Develop and maintain positive customer relations by delivering outstanding customer service
Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.
Job Requirements Experience in providing customer supportExcellent English communication (Oral and Written)Strong customer service focus and problem-solving ability requiredGood computer software skills and Internet capabilitiesAbility to work independently as well as in a teamFlexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)Benefits Meal ticketsPerformance bonus plansVacation days according to local regulationsYear End BreakUse of company-provided laptop and office equipment;Participation in Sabre's training programs;Participation in Sabre Colombia´s health insurance benefit plan;Participation in Sabre Colombia´s life insuranceAll other government-mandated benefits currently given to Sabre Colombia employees.Salary The rate of pay is 3.181.062,89 Monthly gross salary pesos Colombianos.



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