Sabre is a leading software and technology company that specializes in providing solutions for the travel industry. With a rich history spanning more than six decades, Sabre has been at the forefront of travel technology innovation, offering a wide range of products and services designed to optimize the travel experience for airlines, hotels, travel agencies, and other travel-related businesses.
This is a full time remote position based in Columbia. Ideal candidates must be available to work 5 days a week (8:45 hours per day with lunch) including weekends.
Tasks and responsibilities
Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.
Daily duties
Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
Develop and maintain positive customer relations by delivering outstanding customer service
Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.
Job Requirements
Experience in providing customer support
Excellent English communication (Oral and Written)
Strong customer service focus and problem-solving ability required
Good computer software skills and Internet capabilities
Ability to work independently as well as in a team
Flexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)
Benefits
Meal tickets
Performance bonus plans
Vacation days according to local regulations
Year End Break
Use of company-provided laptop and office equipment;
Participation in Sabre's training programs;
Participation in Sabre Colombia´s health insurance benefit plan;
Participation in Sabre Colombia´s life insurance
All other government-mandated benefits currently given to Sabre Colombia employees.
Salary
The rate of pay is 3.181.062,89 Monthly gross salary pesos Colombianos.
