Product Manager - Mi Tienda

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! Apply right now! Product Manager - Mi Tienda Reports To Direct Line: Digital Transactions Growth Director Dotted Line: Digital Transactions Product Manager Direct reports to this position : 0 positions Core Responsibilities Design and development aimed at improving current products or developing new ones to satisfy consumer demand and substantially contribute to Tigo's revenues and profitability growth. Determine overall strategy for Mi Tienda platform. Leads inceptions, owns product benchmarks, monitors core funnels, write user stories, prioritizes product backlog, approves deployment of product, and owns product documentations. Rollout and integration aimed at improving current products or developing new ones to satisfy consumer demand and substantially contribute to Tigo's revenues and profitability. Creates and communicates product roadmap. Clearly establishes product milestones by detailing functionality at consumer and technical level. Manages on time delivery according to roadmap milestones. Facilitates team meetings, including Iteration Planning, Iteration Review, and Iteration Retrospective. Develop a metric and KPI-based performance framework to measure the success of the digital onboarding platform improvements, over time. Monitor KPIs and provide reporting to key stakeholders on digital onboarding identifying opportunities for optimization. Collaborate with key stakeholders to execute product initiatives throughout the product development lifecycles. Identify and prioritize new features and optimizations based on business objectives, metrics, and analysis. Understand our overall company performance and priorities and translate that understanding into product roadmap decisions. Manage cross-functional projects for roadmaps, including mobilizing members of the product team (as well as connecting with stakeholders outside of the core product team). Manage and coordinate external vendors, contracts, relationships and technical requirements to continue to develop and enhance the Mi Tienda platform. Provide regular communication to management on status updates related to web operations, including project timelines, milestones and deadlines. Identify Digital solutions to key operational / commercial problems from the operations. Engage in business development activities to scout, identify, negotiate and close leading digital companies in the industry to partner with Millicom across all LatAm regions that can accelerate the growth of our Digital Product portfolio and strategy. Develop and share success stories, best practices, case studies and key performance factors from industry wide practices as well as Millicom implementations. Able to manage both short term feature releases and longer-term roadmap. Manage few million-dollar budget and relationship with suppliers/providers/partners. Produce user stories by preparing the functional and technical specifications of new product or improvements of existing ones always comparing to ideal customer journeys. Clearly establishes product milestones (or sprints) and objectives by detailing functionality at consumer and technical level. Collect, organize and structure all additional information required to support the Statement of Work. Analyze product requirements among customers. Recommend new products and help the marketing team create effective strategies. Manage the known product defects, while putting in timely requests to make modifications or adjustments to the product. Monitor all incoming and outgoing requests for the product in time for timely product releases. Help teams and leaders understand and make choices about product and project scope, priorities, MVP, and delivery dates. Attend regular project scrums, stand-ups, and status updates to help guide priority decisions and remove roadblocks. Provide updates to leaders on project progress, and choices that could affect the budget, timeline, or strategic vision. Key Interfaces Works with external partners and suppliers to ensure all development requirements are met for the new developments on time and on budget. Liaises with business users of systems collating feedback to ensure all user needs are met. Keeps management informed of project status through periodic status reporting and project updates. Qualifications Bachelor of Science degree in Business, Marketing, Operations, Product, Engineering, Computer Science or related field. Master's degree (MBA) is a plus. 5+ years in product or project development or engineering, especially in the digital onboarding space. Managerial experience in medium to large size organizations. A born product development native with substantial knowledge on product definition, development, and life cycle management. Strong experience leading global teams. A well-rounded communicator, collaborator, and presenter who loves to share findings and actionable insights. Experience Superior people management and project management skills, but also a 'hands-on' attitude to work. Strong understanding of Product Management practices. Organized, detailed self-starter who is resourceful and able to effectively prioritize competing assignments. Highly skilled in facilitating meetings and creating and delivering presentations to a variety of in-person and remote audiences. Experience managing a portfolio of digital products, understanding of digital ecosystem, and how to create engagement and high growth for digital audiences thru innovative concepts, apps and content. Fluency in both English and Spanish languages a must. Core Competencies Passionate about the possibilities (and challenges) of an increasingly digitally enabled world. Passionate about digital products and services. Strategic thinker. Effective communicator and presenter. A team player, able to work well in global/local environments and influence them. Able to build relationships and credibility quickly. Able to travel, the role will involve a lot of interaction with markets. At Tigo we want to have the best, for this reason we look for qualified professionals who work to continue achieving our purpose of continuing to connect more and more Colombians. In our Company, our people are the soul of our company, who give their best and work with the premise that our clients are the center of everything we do. In addition, we are characterized because we are agile and disciplined, we work together for a purpose, we are drivers of change, we make a difference with the way we work and no matter what happens, our actions are guided by our integrity. At Tigo we make things happen the right way, always innovating in each of our actions and challenging the status quo. We are consistent and deliver results! If you want to be part of this great team, share your profile with us and find out about the available offers! Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. #J-18808-Ljbffr