Process Analyst, Process Excellence & Change

Description :The person in this role will be dedicated to customer service and documenting processes, resolving queries with a high degree of quality and accuracy.They receive and process different process documentation (including document generation) and enquiries using the technology and documentation provided (ARIS tool).
The KMCoE modeler will have specialist knowledge on ARIS and SOP tools.
This team will provide a streamlined, consistent and highly effective range of services for its customers (employee, areas, business units).Particular focus on:Documenting and expanding knowledge transfer and retentionProactive and brilliant customer serviceFinding solutions and embedding smart results to drive continuous improvementShare ideas and solutions with senior stakeholders allowing them to build their knowledge and reputation.building strong relationships within the markets globally and all stakeholders will create diversity and further stretch in the role.Top AccountabilitiesDelivers service to agreed performance levels and beyond.
SLA targets relate to process Documentation Accuracy and Customer Satisfaction.Manages activities relating to Documenting process, SOP, and process discovery.Monitor the completion of project related to SOP and process documentation.Manage all queries with stakeholders related to process flows via e-mail and phone.Manage requests related to updates, changes, creation on process ARIS flowsLiaise with other business areas to complete processes, engage the teams to increase the usage of ARIS and support them in case of any transitionThe Responsibilities is not limited to above and will involve any changes in future processes / scope of this role to ensure that the services are delivered with all the changes in knowledge Management CoEWorker Type :RegularPrimary Location:Bogota - EOBAdditional Locations :Job Posting Start Date : 2024-07-03