Job Title: Process Analyst, Commercial Experience Service Delivery OM Location: Bogota, Colombia Job Type: Full time Posted On: 3 Days Ago Application Deadline: November 20, 2024 (10 days left to apply) Job Requisition ID: JR1105986 Job Description: The Order Management Executive is the first point of contact for customers, including EDI customers, IMC's, 3rd party service providers (warehouse), and Business Enterprise Operations Teams. This role acts as the link between the Customer Service Department and Supply Team. Responsible for delivering high-level customer service and ensuring on-time, in-full shipments, guaranteeing that all customer service-related queries are followed up and resolved accurately, efficiently, and according to the relevant SLA and Diageo strategy. The Order Management Executive will proactively manage relationships with 3PLs, collaborate with Supply Chain and Customer Service, and handle invoice corrections and stock reconciliation. Single point of contact for customers and supply. Order management for customers including scheduling times and operational planning. Proactive order management execution from creation to delivery to the customer, providing transparency and relevant action on orders vs. forecast. Handling all incoming customer queries and requests, following up on issues related to non-stock availability or price differences. Support and follow up on credit and collection-related issues, ensuring the minimum impact of credit blocks. Continuously improve service levels in collaboration with internal teams and other parts of the business to strive for excellence. Responsible for accurate communication between Diageo and customers. Improve customer satisfaction levels and order entry accuracy, building credible relationships (strong networking, influencing, and communication skills required). Keep Process Documentation updated and accurate. Worker Type: Regular Primary Location: Bogota - EOB Job Posting Start Date: 2024-11-06#J-18808-Ljbffr