Shape the Future of Insurance Representation!
In the world of insurance battles, Your Insurance Attorney stands as the ultimate champion, securing over $750 million for policyholders and navigating 75,000+ claims with precision.
From property damage to personal injury, they deliver powerful representation.
With a team-driven culture and unmatched results, they're setting the gold standard in the industry.
Your Role in Making a Difference Be part of our client's team as a Scheduling Assistant , where you'll coordinate inspections, resolve scheduling conflicts, and serve as a vital remote representative during inspections.
This role combines administrative excellence with exceptional customer service, ensuring seamless processes that reflect professionalism and efficiency.
Career Snapshot Employment Type: Indefinite-term contract Shift: Monday to Friday | 9:00 AM to 6:00 PM EST Work Setup: Onsite (Bogotá/Medellín) What You'll Be Doing Coordinate inspections with carrier experts, clients, and field representatives.
Reconfirm inspections with all parties for the following day.
Resolve scheduling conflicts promptly and efficiently.
Provide daily reports of scheduled inspections to the managing supervisor.
Ensure adherence to all company policies and procedures while performing assigned duties.
Maintain a high level of professionalism when handling confidential and complex matters.
Actively manage emails, retrieve voicemail messages, and direct non-inspection-related communications to the appropriate Pre-Litigation Assistant.
Serve as a remote representative during inspections by joining client calls when no field representative is available or during solo inspections, assisting with any adjuster inquiries related to claims.
Requirements What You Bring to the Table At least one year of scheduling experience preferred.
Proficient in Microsoft Word, Excel, Outlook, and Google Calendar.
Strong grammatical and spelling skills.
Excellent interpersonal and communication skills (both verbal and written).
Creative, flexible, and an innovative team player.
Capable of working independently and efficiently.
Skilled in understanding and following written and verbal instructions.
Exceptional customer service skills and a positive team-oriented attitude.
Detail-oriented, well-organized, and adept at multitasking with strong time-management abilities.
Consistently demonstrates a courteous, friendly, and helpful demeanor when interacting with clients and insurance company representatives.
Fluent in Spanish (spoken, written, and read); bilingual proficiency is required.
Benefits Benefits That Empower You 5 days work week Weekends off 20 vacation days in total Prepaid medicine Fully-customized Emapta laptop and peripherals Indefinite term type contract Direct exposure to our clients Career growth opportunities Diverse and supportive work environment Prime Office Locations - Bogotá and Medellin Free upskilling through Emapta Academy courses (Want to know more?
Visit ) Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing.
Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration.
Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.
With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry.
Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.
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