About Addi We are a technology company working to transform credit and banking in Latin America starting with point of sale finance.
We aim to build fair, simple and affordable financial services that empower our clients, treating them with dignity, and building financial freedom.
We launched in February 2019 and have already served thousands of clients and disbursed millions of dollars.
We operate as a full stack startup.
We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come.
We come at this with deep experience building and growing technology teams and financial products.
As important as what we do is how we do it.
We are a conscious company and are deeply committed to working and living our five core values - A company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially.
We are backed by Andreessen Horowitz, Monashees, Village Global, and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss.
What you will do Guarantee adequate attention to the PQRs presented by Addi's clients, providing a timely response to them, complying with the Company's legal duties, and in line with the highest service standards.
Timely and in-depth attention to the tutela actions and requirements of the regulatory entities.
Serve as a link between the legal team and the other Addi teams, such as customer service, internal control, and fraud, to define the course of action to follow in each case and identify opportunities for improvement in Addi's processes.
Investigate complaints and quickly escalate concerns to the appropriate team to drive case resolution.
Be the effective link between the company and its external advisors or a BPO, if necessary, and for the purposes of managing volumes.
Requirements Minimum 1 year of experience in consumer law managing petition rights, PQRs and simple litigation, preferably in a bank, start-up or other financial institution.
Passionate about customer service.
Order and attention to detail.
High proactivity.
Ability to work in a team, but with a high level of independence and ability to recalibrate priorities.
Exceptional written and verbal communication skills, ability to translate concepts into clear steps, engage in challenging conversations, and communicate with technical and non-technical stakeholders at all levels.
Medium-proficient English.
Benefits Work on a problem that matters and help change customers' lives.
Build a lasting company from the very beginning, helping define every aspect of it.
Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage.
Work alongside a great and diverse team that cares about what we are doing and how we are doing it.
Generous compensation, including equity, 100% health insurance for you and your dependants flexible time-off, learning budget, and visa sponsorship for foreigners.
How the hiring process looks like Meet with our recruiter for a 30-minute video chat.
We will get to know you better, understand what you're looking for, and answer any questions you might have about ADDI.
Meet with the Head of Legal.
You will be able to ask any questions about the culture and how we work at ADDI.
Complete a simple take-home challenge within a 1-week window.
With this business case, we want to see your technical expertise in solving a real-world problem.
Meet with a Legal Specialist and the General Counsel.
Meet onsite with one of our founders for a 30-minute chat to talk about the vision of the company, what we are building and how you will contribute to our product.
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