Would you like to be part of a focused, dedicated team?
Do you want to work and grow with other motivated, ambitious people?Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence.
We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.Benefits include:Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidaysMedical, dental, and vision insurance Life and AD&D InsuranceRetirement Plans -401K and Roth 401K , eligible employees can receive a company contribution up to 7%Tuition Reimbursement Employee Assistance Program (EAP)CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.Under minimal supervision, the Field Service technician is responsible for diagnosing, repairing, and performing maintenance on Caterpillar and other OEM engines, gensets, and related equipment in the field in a manner the reflects the company's vision of working as "One Professional Team."
The Class A Technician will be required to professionally communicate with the Service Manager, Service Coordinators, Technicians, Technical Communicator, and the customer while being responsible of all functions and duties listed below.Pay rate:$32.00 - $52.60 per hourPay rate is dependent upon education & experience.
Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Prepares and completes all related inspection forms for repairs, maintenance, warranty, and startup documents for new equipmentAccurately completes and submits time cards, vacation requests, and Purchasing Card receipts to Service Coordinators in a timely mannerCharges time to appropriate work order and segment.
Turns in parts credits, core credits, fluid samples, and receives signed documents for warranty parts and core returns from proper warehouse personnelThe proper use of Caterpillar's Service Information System (SIS), Technical Marketing Information (TMI), Dealer Business Systems (DBS), and Microsoft Outlook (email)Keeps and maintains all information in an orderly fashion while on a job, and utilizes current processes and forms to retain and track informationCommunicates effectively with Field Service Manager, Service Coordinators, and Field Service Technicians to ensure all repairs are completed correctly and in a timely mannerPromotes additional work and services to the customers as neededDiagnoses and troubleshoot diesel and gas engines, generators, air compressors, and related equipmentPerform corrective repairs and scheduled maintenance on customer's equipmentPerforms work accurately within estimate with no reworkKeeps up to date with developments in tooling, technologies, and new equipmentUses safe working practices and follows all company safety requirementsMaintains a clean and organized work areaPerforms routine maintenance on Caterpillar and other OEM's equipment both diesel and gas enginesMakes recommendations for repairs both warrantable and non-warrantableMakes parts replacement decisions based on reusability guidelinesUnderstands Caterpillar electronic engine control systems and properly troubleshoot and repair these systemsProper use of Caterpillar Electronic Technician (ET) and Service Information System (SIS) to diagnose and repair equipment with minimal supervisionCompletes appropriate Caterpillar online training for appropriate area of responsibilityWillingness to learn new technologies and proceduresOther duties as assigned by managerRequired Education and Experience:High School Diploma or GEDSome College or Trade School PreferredAccredited Technical School with Certificate or Diploma Preferred3-5 years administrative/clerical experience3-5 years customer service experience1-3 years sales experience1-3 years supervisory experience5+ years technical or mechanical experienceAdditional Eligibility Requirements:DOT Health CardClass D Driver's LicenseMSHA LicensePhysical Demands & Competencies:Standing, walking, talking, sitting, use of hands & hearingAscending or descending ladders, stairs, etc.Heavy work that includes lifting and/or moving objects up to 100 pounds or moreData Entry, telephone, reading/writing, reasoning, organizational, communication & math skillsSafety & Product KnowledgeBasic knowledge of Microsoft Excel and PowerPointBasic knowledge of DBSIntermediate knowledge of Microsoft WordAdvanced knowledge of Microsoft OutlookAdvanced knowledge of ET/SIS/SIS Web/STWAbility to work independently with little or no directionWell-rounded knowledge of CAT equipment Work Environment:Noise: LoudIndoors and OutdoorsSpecific Risks: Working with minimal direct supervision from service truck in field conditionsTravel Requirements:75%- 100%Other Duties:Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.Requirements are representative of minimum levels of knowledge, skills and/or abilities.
To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)