Drive Innovation in IT Infrastructure for an Award-Winning Financial Services Leader
Atlantic Bay Mortgage Group has been a cornerstone of the mortgage industry since 1996, celebrated for its award-winning culture and customer-first approach. As a trusted lender, they deliver tailored financial solutions with speed and efficiency. Named the "#1 Best Large Mortgage Company to Work For," they value people, passion, and community impact—making every day extraordinary.
Job Description Be part of our client's team as a Platform Administrator, where you'll manage IT infrastructure, enhance system performance, and ensure operational resilience. You'll tackle advanced support requests, maintain cloud services, and implement security best practices, all while driving continuous improvements and contributing to the success of an industry-leading mortgage company.
Job Overview Employment Type : Indefinite Term Contract
Shift : Monday to Friday, 8:00 AM to 5:00 PM EST
Work Setup : Onsite (Bogotá / Medellín)
What You'll Do : Key Responsibilities That Matter Collaborate and Strategize: Work with the IT team to achieve technical and strategic objectives.Manage Technology Infrastructure: Support and administer IT infrastructure applications, systems, and services, including Active Directory, DNS, DHCP, Exchange, and Print Services.Enhance Virtualization and Cloud Services: Maintain and optimize virtualized environments and cloud platforms, including AWS and Azure.Administer Core Applications: Oversee and support the Loan Origination System (LOS) application.Ensure Disaster Recovery: Manage system backups and contribute to disaster recovery planning to ensure operational continuity.Resolve Escalated Issues: Address advanced support requests via a ticketing system, assisting both local and remote users.Strengthen Security: Identify vulnerabilities and implement security best practices to protect systems.Maintain Documentation: Create and update detailed documentation for system configurations, procedures, and troubleshooting.Drive Continuous Improvement: Stay informed about industry trends and emerging technologies to enhance platform performance and security.Requirements Your Toolkit : Skills and Experience We Value
Core Requirements Strong written, verbal, and interpersonal communication skills.Exceptional customer service skills.Self-starter mindset with the ability to lead and complete major projects independently.Technical Expertise Proficiency in PowerShell, scripting, and automation tools (highly desirable).Knowledge of cloud services such as AWS and Azure, including Azure Virtual Desktop.Experience with Mac and Linux system administration.Basic networking skills.Familiarity with core technologies, including:Active DirectoryMail FlowOffice 365VMware ESXiAWS and AzureAzure Virtual DesktopKey Skills Proficiency in system administration.Hands-on experience with Windows and Linux systems.Knowledge of virtualization and cloud platforms.Ability to manage projects and handle escalations independently.Preferred Qualifications Experience with scripting or automation tools (e.g., PowerShell, Bash).Advanced knowledge of AWS (EC2, S3) and Azure Networking or Virtual Desktop.Benefits The Perks You'll Love 5 days work weekWeekends offWork from home arrangement20 vacation days in totalPrepaid medicineFully-customized Emapta laptop and peripheralsIndefinite term type contractDirect exposure to our clientsCareer growth opportunitiesDiverse and supportive work environmentPrime Office Locations - Bogotá and MedellinFree upskilling through Emapta Academy coursesYour Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.
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