People Services Employee and External Life Cycle Specialist North America Location: Bogotá, Colombia About the job Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market. We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet. Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands. In October 2020, Global Business Services (GBS) was established as a new transversal, multi-disciplinary function managing global end-to-end (E2E) processes. In 2022, Sanofi's board confirmed the need of establishing an autonomous GBS organization by extending to a new Service Line: PEOPLE SERVICES. Therefore, GBS PEOPLE SERVICES Regional Head is looking for Employee and External Life Cycle Specialist North America (junior & senior) . For PEOPLE SERVICES, GBS will cover the following areas of the process: Organization & Employee Master Data: data accuracy and completeness Employee Life Cycle Management: from hiring to retiring, including contract and job changes Employee queries: global and local articles, ticketing External Workforce: data management, onboarding and offboarding Transversal: reporting, compliance, continuous improvement The Employee and External Life Cycle Specialist reports to the GBS HR Services Cluster or Country Head and will work closely with the GBS People Services Time and Payroll team, HR, Legal, Compliance, Digital, and third-party providers. Main responsibilities During the first months of the HR Services team creation, the Employee and External Life Cycle Specialist will support the knowledge transfer and system testing activities from Sanofi teams, including documentation and work shadowing. Once live for a given country/region, the following activities will be the main responsibilities of the role: Employee Life Cycle Manage Entry, contract event, Leave Of Absence, career moves, Exit, International hiring and moves, reporting. Liaise with HR, managers, Digital, Facilities, Security whenever needed. Employee Queries Manage and promote articles available as Self Service – Level 0. Ensure a customer experience when responding to employee queries, as Level 1. Apply the Service Level Agreement and monitor KPIs. External Workforce Once selected, update the system with EWF data. Manage onboarding and offboarding. Manage queries related to External Workforce. Manage EWF reporting. Liaise with HR and Procurement whenever needed. Transversal Work closely with PEOPLE SERVICES Payroll Specialists applying our global Core Model. Contribute to a great Employee Experience: assist candidates and employees with all the available self-services, assist managers and HR partners in their day-to-day administrative tasks. Contribute to our Continuous Improvement process by providing feedback on known issues, proposing ideas, taking initiatives, and sharing best practices. About you Experience: Experience in Human Resources or customer service within a shared service environment. Experience with multicultural organizations. Experience with transformation projects (technical and/or functional). Experience with case management application(s). Soft skills: Self-organization skills, prioritizes effectively. Strong communication and customer service skills. Capable of handling difficult situations with professionalism and confidentiality. Ability to work with a team to create effective strategies and meet team goals. Customer-oriented mindset. Technical skills: General knowledge of Human Resources policies and procedures. Previous experience with Workday or similar Global HR systems. Education: BA/BSc or Equivalent in HR or related discipline. Languages: Excellent written and verbal communication skills in English. #J-18808-Ljbffr