Salary: Starting at $3,600,000 COP/month (Commensurate with experience) City: Bogota Country: Colombia About Us We are experts in streamlining and scaling healthcare services. Quality health care starts with the first hello . We make sure that this and all other interactions are in the right hands. Discover how Apollo XCM can help innovate, grow and transform your medical practices and facilities. Job Description This is an on-site position based in Bogota, Colombia. Only applications in English will be reviewed. Medical experience is not required for this role. Candidates with a background in Hospitality / Customer Service are encouraged to apply! Apollo XCM is looking for the best 'Patient Relations Specialist' who will be responsible for providing excellent customer service to patients, answering all phone calls, text messages, and emails, as well as facilitating and coordinating communication between patients, family members, and medical staff. What you'll be doing: Scheduling patient appointments and making reminder calls. Obtaining patients' addresses, contact details, insurance information, and medical records. Updating and verifying patient information. Answering, investigating, and directing patient requests to the appropriate medical staff member and following up with patients to ensure their inquiry or complaint has been satisfactorily resolved. Performing administrative and clerical duties, such as e-filing paperwork, entering payments, issuing invoices, among others. Participating in the construction of standard operating procedures and making contributions to improve those established. Requirements Minimum educational requirements: Professional degree or Technologist degree + Relevant Experience Bilingual (Spanish and English), with strong proficiency both verbal and written in both languages. The required English level is C1 or above. This is a MUST, since 100% of communications will be in English. Experience working as a Patient Representative, Executive Assistant, Front Desk agent within the Hospitality or Travel agency industry, Customer Service representative, or agent in BPO. Strong interpersonal and communication skills. Focus on customer service. Enjoys working with people. Meticulous attention to detail. Ability to work independently and proactively. Ability to work in a fast-paced environment and demonstrate exceptional multitasking. Understanding of startup culture. Contractor agreement with our Headquarters in the US. Monday to Friday, 7 a.m. to 4 p.m (EST), 8 a.m. to 5 p.m. (CST) or from 10 a.m. to 7 p.m. (PST). Salary starting at $3,600,000 COP/month, plus social security. Opportunities for learning and development. Stimulating multicultural environment. Apollo XCM LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment. #J-18808-Ljbffr