Job Description
This is an on-site position based in Bogota, Colombia. Only applications in English will be reviewed.
Apollo XCM is looking for the best Patient Care Coordinator to act as a leader in personal injury treatment plan coordination.
This leadership role is crucial in ensuring exceptional patient care by overseeing treatment plans and facilitating seamless communication between patients, caregivers, and healthcare providers.
What you'll be doing :
Lead Patient Coordination : Serve as the main point of contact for patients, providing empathetic and efficient support.
Address patient inquiries, manage appointments, and coordinate follow-up care to ensure timely access to medical services.
- Collaborate with Teams :
Work closely with interdisciplinary teams to streamline patient care coordination and improve overall outcomes.
- Educate and Empower : Guide patients and caregivers through treatment plans, medications, and self-care strategies, enhancing health literacy and empowering them to take charge of their health.
- Maintain Standards : Ensure accurate documentation of patient interactions, care plans, and progress notes in compliance with regulatory standards.
- Advocate for Patients : Identify and overcome barriers to care, advocating for patient needs and connecting them with supportive services and community resources.
Requirements
- Registered Nurse (RN) or MD license (US or Colombia).
- Experience in healthcare coordination, patient advocacy, or customer service.
- Bilingual proficiency (Spanish and English), with a required English level of C1 or above.
- Strong multitasking and prioritization skills in a fast-paced environment.
- In-depth knowledge of medical terminology and healthcare systems.
- A compassionate, patient-centered approach.
- Attention to detail and proactive problem-solving.
- Familiarity with startup culture.
Benefits
- Contractor agreement with our U.S. headquarters.
- Flexible working hours : Monday to Friday, 8 a.m. to 5 p.m (CST)
- Competitive salary plus social security (based on experience).
- Opportunity to work from home after approving the probation period.
- Continuous learning and development opportunities.
- A stimulating multicultural work environment.
If you are a proactive leader with a passion for improving patient care and thrive in a fast-paced, multicultural setting, we encourage you to apply!
Requirements
Requirements : Experience in Customer Service, Hospitality, or BPO. Excellent interpersonal and communication skills. Customer service-oriented and enjoys working with people.
Meticulous attention to detail. Ability to work independently and proactively. Thrives in a fast-paced environment with exceptional multitasking.
Familiarity with startup culture. Long-term commitment.
