Join the SuperStaff team as a Parts Experience Specialist ! In this key role, you'll be the go-to expert for both external and internal customer inquiries about parts orders, helping to resolve any issues that arise. If you're a natural problem-solver with a passion for delivering top-notch service, this could be the perfect fit for you! Responsibilities Logs into the phone for scheduled hours; logging in/out properly using the correct release codes. Ensures that all communication with customers (internal/external) is courteous, cordial, business-like and timely. Conscientiously makes efforts to maintain the service level goal by closely watching service level, answering and expediting calls during heavy call flow, not making outgoing calls during heavy incoming calls, and checks voice mail at appropriate times. In a timely, accurate manner, enters customer part orders, including factory directs. Contacts vendors to obtain product/part numbers or technical information and properly relays information to customers and technicians. Follows up with vendors on customer back orders to ensure a timely delivery of parts to the customer. Capable of properly entering return authorization invoices for parts, including proper instructions for ARS labels. In a timely manner, mails/faxes literature, diagrams, or copies of invoices or statements to customers upon request. Demonstrates knowledge and proper use of "binwork" including: new accounts, changes to accounts, credit entry, credit card payment, new item numbers, and backorder/cancellation status. Maintains a composed, confident, and professional manner in all situations. Accurately documents discussions with customers in the CRM in a timely manner; effectively utilizing notes in providing quality customer service. Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations. #J-18808-Ljbffr