Overview: As a Partner Operations Specialist, you will play a key role in executing operational processes and managing a case queue related to the Solutions Partner Program.
Your efforts will be crucial in ensuring a smooth and efficient experience for stakeholders within a fast-paced, ever-changing environment.
You will thrive in this role if you are systems-oriented, highly organized, and enjoy collaborating across teams to deliver high-quality support.
This is an administrative-focused position suited for someone who excels in maintaining consistency and structure in a high-volume, dynamic setting.
Key Responsibilities: Manage a high volume of partner-specific support cases, submitted by the global partner team, ensuring accurate administration of partner accounts.Oversee and streamline operational processes that support the Solutions Partner Program, becoming a subject matter expert on key aspects of program execution.Prioritize and organize daily tasks while working cross-functionally with partner sales, service, business enablement, and finance teams to execute on various non-recurring activities.What We're Looking For: Proven experience in a support, customer service, or account administration role.Exceptional communication and interpersonal skills, with the ability to engage effectively with various stakeholders.A customer-focused mindset and a strong sense of urgency in resolving issues to benefit partners and internal teams.Strong organizational skills with a keen eye for detail.Ability to manage time efficiently and prioritize in a high-volume work environment.Familiarity with software systems for data entry and administrative tasks.Ideal Candidate Profile: Highly organized and process-driven, with an ability to adapt quickly in a changing environment.Comfortable handling administrative tasks while working toward overall program goals and maintaining a high level of customer satisfaction.Total Base Pay Range: 54,400,000.00 - 68,000,000.00 - 81,600,000.00 COP Annual
#J-18808-Ljbffr