At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years. For one of our clients – a leading global IT Business services company, we're seeking an enthusiastic and experienced Order-to-Cash Supervisor with German and English to guide their talented team of OTC professionals . In this dynamic role, you'll play a crucial part in driving operational excellence while fostering a collaborative and high-performing environment. What You'll Do: Lead and Inspire: Manage a team of Finance Operations Specialists, providing coaching, training, and support to ensure top-notch performance. Be the Expert: Serve as the senior SME, offering guidance and insights to help the team thrive. Drive Performance: Oversee operational deliverables, ensuring adherence to turnaround times (TAT) and accuracy while managing inquiries according to agreed metrics. Innovate and Improve: Identify opportunities for process improvements and lead initiatives for transformation. Report and Analyze: Produce and manage daily and monthly SLA/KPI reports to track performance and business metrics. Client Liaison: Act as mediator for client concerns regarding team performance or service levels. What We're Looking For: Language Skills: Excellent command of both German and English (written and verbal). Experience: Background in Order Management, Master Data Management, Accounts Receivable, Billing, Accounting/Accounts Payable, or Logistics. Interpersonal Skills: Good communication, issue resolution, and collaboration skills. Leadership: Proven experience in team management and coordination. Why Join? Join our client's dynamic and collaborative team where your input and ideas are valued. Enjoy a competitive salary along with performance-based bonuses, and benefit from ongoing training and career development opportunities that will help you grow. Our partner offers a hybrid work model that allows for flexibility, with working hours from Monday to Friday, either 9 am to 6 pm or 10 am to 7 pm. Please note that the position is based in Sofia. Additionally, you'll have access to comprehensive health and wellness programs. Join the team and make a real impact in the world of technology! If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (reg. No 1809). #J-18808-Ljbffr