Order Processing Analyst (Portuguese Speaker) Location: Bogotá About the job Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Order Processing Senior Analyst within our Sales Orders team. Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. Our international presence, our ambition to become a global reference player for all order to cash related processes means that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning. Our function at a glance: Our O2C team handles the following activities: Master Data Management Sales Orders Management Requests and Disputes Management Credit Risk and Credit Data Management Collections and Customer Contact Management Cash Application and Receivables Management AR related Month-end Closing, Reporting and Non-trade Invoice Management These operations are critical for customers & patients' products fulfillment, accurate accounting, generating cash flow, and customer satisfaction. Connect with us if you are… An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining, and data analytics), looking to share your knowledge. A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts. An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company's working capital. A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company's results so they can be reinvested to support our purpose: We chase the miracles of science to improve people's lives. JOB PURPOSE: Responsible for capturing customer orders accurately and efficiently into the ERP system to achieve the fixed service level requirements expected for order cycle time deliveries and % of perfect orders. Responsible for business interface monitoring, accurately and efficiently monitoring the interfaces in the system, determining a business solution on alerts and issues. Skilled in different order entry channels such as EDI, optical character recognition tool, Web portal, and CRM, with general knowledge of sales order management required to identify and solve integration issues. ORGANIZATIONAL CONTEXT: SBS O2C KEY ACCOUNTABILITIES: Responsible for capturing customer orders accurately and efficiently into the ERP system. Create orders manually in the ERP when relevant, according to the customers' requirements and based on business rules for third-party sales processes. Review and validate orders in the optical character recognition tool, update as needed, and resolve issues. Contribute to continuous improvement of order-taking activities as required by internal team initiatives. Monitor all inbound and outbound customer interfaces through IDocs to ensure correct integration of the different documents in the systems. Investigate failed IDocs and contact relevant departments based on the type of issue to report technical system failures to IT; or when possible, solve issues with failed IDocs independently. Keep track of changes in IDocs and emails to justify changes from initial customer demand. Request maintenance to IT (create or update) of master data fields linked to different customer interfaces of Partner Functions. Execute integration activities within the service level agreement to drive efficiency in the process. Report quality complaints for Sanofi portfolio products to the Quality Department in accordance with the HUB procedure (DTP), within 1 (one) business day from receipt. About you Experience : At least 2-3 years' experience with knowledge of order processing and customer service or similar (essential), preferably in Pharma. Soft and technical skills : Good business acumen (advantageous). Strong problem solving and deductive skills (advantageous). Hands-on experience of SAP (essential) in S4 Hana, preferably SAP Application Interface framework modules (advantageous). Previous use of an Optical character recognition solution (advantageous). Knowledge of Microsoft Office and expertise of MS Excel (essential). Ability to interact with internal stakeholders in issue resolution (essential). Detail-minded, clear thinker, quick learner. Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential). Good communication skills (advantageous). Languages : Advanced Portuguese written and verbal; secondary English language is a plus. Why choose us? Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally. You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions. You'll be part of a truly diverse cross-cultural team and can have real business impact. Flexible working policies, including up to 50% remote work. Private medical care, life and health insurance, and gender-neutral paid parental leave. Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogotá HUB and its best-in-class operation. An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team. An attractive, market-oriented salary and cafeteria benefits. Flexible home office policy, with a possibility to work up to 60% of time from home. Collective life and accident insurance. Yearly medical check-up package. An individual and well-structured introduction and training of new employees with a Buddy assigned to help navigate your first weeks. Your own career path within Sanofi, with professional and personal development supported purposefully. Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs). Pursue Progress . Discover Extraordinary . At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!#J-18808-Ljbffr