Order Processing Analyst (French Speaker) Location: Bogotá About the job: Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Order Processing Analyst within our Order to Cash Team. Main responsibilities: Responsible for capturing customer orders accurately and efficiently into the ERP system to achieve the fixed service level requirements expected for order cycle time deliveries, and % of perfect orders. Responsible for business interface monitoring, to accurately and efficiently monitor the interfaces in the system, determining a business solution on alerts and issues. The role requires being skilled in different order entry channels such as EDI, optical character recognition tool, Web portal, and the CRM, and general knowledge of sales order management required to identify and solve integration issues. Key Accountabilities: Capture customer orders accurately and efficiently into the ERP System. Create orders manually in the ERP (by mail, mass upload, and fax) according to customer requirements and business rules for third-party sales processes when relevant. Review and validate orders in the optical character recognition tool, update as needed, and resolve issues. Contribute to continuous improvement of order-taking activities as required by internal team initiatives. Monitor all inbound and outbound customer interfaces through IDOCs to ensure correct integration of the different documents in the systems. Perform outbound calls to French-speaking customers to obtain relevant information to process their purchase orders. Investigate failed IDOCs and contact relevant departments based on the type of issue to report technical system failure to IT; or when possible, solve issues with failed IDOCs independently. Keep track of changes in IDOCs and emails to justify changes from initial customer demand. Request maintenance to IT (create or update) of master data fields linked to different customer interfaces of Partner Functions. Execute integration activities within the service level agreement to drive efficiency in the process. Report quality complaints for Sanofi portfolio products to the Quality Department in accordance with the HUB procedure (DTP), within 1 business day from receipt. About you: Experience: At least 2-3 years' experience with knowledge of order processing and customer service or similar (essential), preferably in Pharma. Soft and technical skills: Good business acumen (advantageous), strong problem-solving skills, and hands-on experience of SAP (essential) in S4 Hana, preferably SAP Application Interface framework modules (advantageous). Previous use of an Optical character recognition solution (advantageous). Knowledge of Microsoft Office and expertise in MS Excel (essential). Ability to interact with internal stakeholders in issue resolution (essential). Detail-minded, clear thinker, quick learner, team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential). Good communication skills (advantageous). Languages: Excellent fluent French written and verbal; excellent English written and verbal. Why choose us? Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally. You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class. You'll be part of a truly diverse cross-cultural team and can have real business impact. Flexible working policies, including up to 50% remote work. Private medical care, life and health insurance, and gender-neutral paid parental leave. Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation. Pursue Progress. Discover Extraordinary. Progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas, and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting #J-18808-Ljbffr
