Order Processing Analyst (Portuguese speakers) Location: Bogotá About the job: Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Order Processing Senior Analyst within our Sales Orders team. Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. As one department within SBS, we're also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career. Our function at a glance: Our O2C team handles the following activities: Master Data Management Sales Orders Management Requests and Disputes Management Credit Risk and Credit Data Management Collections and Customer Contact Management Cash Application and Receivables Management AR related Month-end Closing, Reporting and Non-trade Invoice Management JOB PURPOSE: Responsible for capturing customer orders accurately and efficiently into the ERP system to achieve the fixed service level requirements. Responsible for business interface monitoring, to accurately and efficiently monitor the interfaces in the system, determining a business solution on alerts and issues. The role requires being skilled in different order entry channels such as EDI, optical character recognition tool, Web portal and the CRM. KEY ACCOUNTABILITIES: Responsible for capturing customer orders accurately and efficiently into the ERP system. Create orders manually in the ERP when relevant according to customer requirements. Review and validate orders in the optical character recognition tool, update as needed and resolve issues. Monitor all inbound and outbound customer interfaces through IDOCs. Investigate failed IDOC's and contact relevant departments based on the type of issue. Request maintenance to IT of master data fields linked to different customer interfaces. Execute integration activities within the service level agreement. About you: Experience: At least 2-3 years' experience with knowledge of order processing and customer service, preferably in Pharma. Soft and technical skills: Strong problem solving, deductive reasoning, and hands-on experience of SAP. Languages: Advanced Portuguese written and verbal; Secondary English language is a plus. Why choose us? Discover endless opportunities to grow your talent and drive your career. Flexible working policies, including up to 50% remote work. Private medical care, life and health insurance, and gender-neutral paid parental leave. An attractive, market-oriented salary and cafeteria benefits. Your own career path within Sanofi. Pursue Progress . Discover Extraordinary . At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. #J-18808-Ljbffr