Order Management Senior Analyst - English and Portuguese speakerLocation: Bogotá, Colombia
About the job Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do.
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As Order Management Senior Analyst within our Sales Order Management team, you'll support the accurate, efficient and compliant customer order processing.
Main responsibilities: Monitor order validation by exception to ensure they are accurate and can be processed to the next stage of the process.The objective is to solve any type of issues; checks can be related to order incompletion or block in the system according to the business rules (products, customer segments).When required, block the order for delivery or billing and responsible to follow up to remove delivery as appropriate when issue is resolved and liaise with the impacted stakeholders (e.g.
Distribution).Monitor orders blocked and performs modification upon requests from the relevant stakeholders (e.g., delivery date change, quantity change, etc.)
identify the reason associated and document the changes done.Liaise with local responsibles to ensure the proper execution of stock allocation that has been previously set-up into the system.
Ensure the right coordination to manage the exceptions, reschedule backorders, and investigate possibilities to mitigate to limit out of stock (Delay deliveries, Short-Shelf-Life stock).Ensure the deliveries and invoicing processes according to the expected lead times, and provide the necessary documentation for shipments.Contribute to continuous improvement of order processing as required by Manager, Global Process Lead.About you Experience: Previous experience related to the role.Soft skills: Ability to interact with internal stakeholders, team player and good communication skills.Technical skills: SAP and Excel knowledge.Languages: Advanced English and Portuguese.Why choose us? Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.You'll be part of a truly diverse cross-cultural team and can have real business impact.Flexible working policies, including up to 50% remote work.Private medical care, life and health insurance, and gender-neutral paid parental leave.Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
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