Be MBA Operations our Hero! TourHero is a social travel platform that enables anyone to meet like-minded individuals through unforgettable journeys, bringing us closer as humans, one journey at a time . We're building an online marketplace to help plan unique epic adventures that enables travellers to meet other like-minded new people during their trips.
Our Community ? TourHeroes Your fellow explorers, who craft travel experiences through our platform by designing the itinerary, setting the vibe, and curate the community.
? Travellers Individuals who are ready to embark on curated adventures designed by our passionate 'TourHeroes', eager to forge connections and create lasting memories.
? Operators Local partners who collaborate with TourHero, offering unique activities that immerse travellers in the heart of their communities.
We are an early stage start-up, backed by the 2 of the largest and most iconic venture capitalists in the world. Currently, we are in the beta stage and we are building a strong team to execute this grand vision. We're looking for someone different - someone with an entrepreneurial heart. We're looking for someone who'll be willing to get their hands dirty in touching every part of the business and pushing the boundaries. Are you that person? If so, this is the perfect match for you!
The Role As the MBA Operations Manager at TourHero, you will lead a team dedicated to creating exceptional group travel experiences for MBA students and professionals. Your primary responsibilities include overseeing detailed trip planning, coordinating seamless operations, and ensuring your team provides outstanding customer service through constant communication and support to guests and local operators. You will work closely with cross-functional teams to improve offerings, enhance processes, and contribute to TourHero's growth by delivering unforgettable travel adventures that leave a lasting impression.
What You'll Be Doing Lead and manage a team of 4 Operations Associates with their day to day objective while fostering a collaborative and supportive environment,providing coaching, feedback, and growth opportunities. Work with our operators to develop trip itineraries tailored to the MBA market, ensuring exceptional guest experiences through cross-functional collaboration with teams like Customer Experience, Content, Engineering, Business Development, and Wellness Operations. Oversee end-to-end trip operations, from launch to post-trip activities, providing timely and personalised support to guests and local operators via various communication channels (phone, email, chat apps). Balance project management responsibilities with team leadership, delegating tasks effectively and driving process optimisation for increased efficiency. Handle and convert leads from the business development team. Assign leads to your team and efficiently manage the workload to maximise our conversion rate. Monitor and analyse key performance metrics, such as published trips and team targets, presenting reports during all-hands meetings to drive data-driven decision-making and resource allocation. 2-3 years of team management experience, preferably in the travel industry or startups. Experience in customer service or client-facing roles. Excellent written and verbal communication skills in English. Strong attention to detail and customer-focused approach. Ability to take ownership and ensure customer satisfaction. Project management skills, including problem-solving, prioritisation, and understanding project impacts. Customer-centric mindset, understanding customer needs and resolving issues. Ability to analyse situations from different perspectives and evaluate solutions. Proficient in data analysis, data presentation, information sorting, and using financial data for decision-making. Location: Bogota, Colombia + offices in New York, USA and Bogota,
Office policy: 4 days per week in office
Equity: RSUs are given to all employees
? Holiday: 40 days holiday (including bank holidays)
Remote working: 15 days work from anywhere
???? Health insurance: Comprehensive health coverage
#J-18808-Ljbffr
