Operations Lead (Administrative Analyst/Specialist Exempt I)

Position Summary:
Are you driven by the desire to foster a positive and inclusive environment? Do you excel in a collaborative team setting? As the Operations Lead for the University Bursar's Office, you will be a vital member of a dedicated team, including the Cashiering Manager, staff, and student assistants. Together, we strive to deliver exceptional customer service and uphold university policies with the highest standards of compliance.
Key Responsibilities:
Training & Supervision:Train student assistants working at the front counter and cashiering areas. Be the first point of contact for all escalated customer service issues and assist staff with making adjustments/voids to student accounts.
Customer Service Oversight:Assist the Cashiering Manager with overseeing customer service in the office, training employees, and implementing new policies and procedures.
Reconciliation & Compliance:Research and resolve reconciliation discrepancies, work with Accounting Services to complete reconciliations in a timely manner, and review policies related to cash handling to ensure compliance.
Processing Deadlines:Stay current with and meet various processing deadlines for tuition and fee payments, including housing fees, applications for admissions, graduation applications, transcripts, vendor payments, etc.
Audit Coordination:Coordinate change fund audits for all satellite cashiering areas across campus and maintain relationships with campus departments, participating in various committees.

What We Offer:
Supportive Environment:Join a team that values accuracy, attention to detail, tactfulness, and flexibility.
Growth Opportunities:Be part of a dynamic team where your contributions are valued and your professional growth is encouraged.
Impactful Work:Play a crucial role in enhancing the financial operations and customer service experience for our university community.

If you're ready to create a positive and organized environment where every day brings new opportunities to make a difference, apply now!

Position Information
Full-time (1.0 time-base), benefits eligible, permanent/probationary position.
Position is designated exempt under FLSA and is not eligible for overtime compensation.
Standard work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary
The University Controller is responsible for the maintenance of the University's budgetary, receipt and disbursement (expenditure) general and subsidiary ledgers for all University Funds. Through the Accounting Services and Financial Reporting Departments, the University Controller oversees and coordinates the analysis, reconciliation and reporting of all financial transactions of the University, including cash receipt processing, student refunds, financial aid disbursements, billing/collections and reconciliations; management of the diverse services provided by the SDSU ID Card as performed by the SDSUCard Office. The University Controller is responsible for internal and external reporting including Legal/Budgetary Basis, Financial Information Record Management System (FIRMS) and Generally Accepted Accounting Principles (GAAP). The University Controller reports directly to the Associate Vice President for Financial Operations.
The University Bursar's Office is a customer service-oriented group that interacts with students on a regular basis. The University Bursar is responsible for the University's cashiering operations, student billing and collections, student direct deposit process, campus fee reporting and reconciliation and check printing. Collections and a portion of the fiscal recordkeeping for various loan programs also fall under the responsibility of the University Bursar's office. The University Bursar is also the liaison with the Student Financial Center and the Financial Aid Office, which all work together to ensure our students' financial transactions are properly processed.
For more information regarding the University Bursar's Office, click here .

Education and Experience
Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Key Qualifications
Bachelor's degree in Accounting, Finance, or other applicable field is preferred.
Experience using enterprise computer systems.
Experience working within a higher education environment.
Experience in a university student account or cashiering environment.

Compensation and Benefits
Starting salary upon appointment is not expected to exceed $5,667 per month.
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here .
CSU Classification Salary Range: $4,598 - $8,318 per month.

Diversity and Community at SDSU
At SDSU, our diversity gives us power and benefits every single member of our community.
Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here .
Principles of Community
At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.
SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information
Initial review of the required application materials, including cover letters and resumes, will begin on October 28, 2024. To receive full consideration, apply by October 27, 2024. The position will remain open until filled.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.
SDSU is a smoke-free campus. For more information, please click here .
SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Michelle Puentes at ****** .