Operations Coordinator - Logistics Industry This is a remote position. Work Schedule : Mon - Friday 9AM - 6PM Pickering, ON Time, with 1 hour unpaid lunch, 40 hours a week Client Overview Join a rapidly expanding logistics powerhouse that's revolutionizing cross-border shipping between Canada and the US. This dynamic company handles a diverse range of commodities, from steel and lumber to cutting-edge technology components. With a growing client base and increasing demand, they're seeking a key player to drive operational excellence and contribute to their continued success. Job Description As a Freight Brokerage Operations Coordinator, you'll be at the heart of a fast-paced, cross-border logistics operation. You'll manage client requests, negotiate rates, and coordinate shipments for a wide array of commodities. This role offers a unique opportunity to showcase your problem-solving skills and industry expertise while building relationships with clients and carriers. You'll be instrumental in shaping the company's operational strategies and driving growth in a rapidly evolving industry. Responsibilities Fulfill client shipping needs efficiently, managing requests from start to finish Negotiate competitive rates with trucking companies to maximize value Cultivate strong relationships with clients and carriers through effective communication Handle paperwork, including load confirmations and carrier contracts Onboard new trucking companies and maintain carrier profiles Strategically post loads on boards and manage incoming inquiries Coordinate complex logistics, including pickups, deliveries, and cross-border shipments Promptly address client emails and inquiries throughout the workday Troubleshoot and resolve issues related to delays, customs, or border crossings Manage diverse shipments across Canada, the US, and cross-border routes Requirements Proven track record in truck dispatching or freight brokerage (minimum 2-3 years experience) Exceptional English communication skills, both written and verbal Strong negotiation abilities and a customer-centric approach Self-starter with excellent decision-making skills in a fast-paced environment Proficiency in logistics software, particularly ITS Dispatch Experience with RingCentral or similar phone systems Meticulous attention to detail and superior organizational skills Ability to work Eastern Time Zone hours (9 AM to 5 PM ET) Adaptability to handle diverse commodities and shipping routes Passion for logistics and desire to grow with an expanding company #J-18808-Ljbffr