Transform Operations, Shape Industries Worldwide They say a strong foundation supports great heights—just like Spoke does for innovative startups and high-growth businesses. As a Business Process Outsourcing (BPO) leader , our client empowers organizations with tailored solutions in customer success, data analytics, and business operations. Join their team, take your career global, and shape industries—all while staying grounded in your home country. Job Description As an Operations Analyst , your expertise will fuel efficiency and innovation. You'll support recruitment by coordinating interviews and evaluating candidates, conduct thorough market research to uncover actionable insights, and assist in streamlining operational processes. This dynamic role calls for precision, adaptability, and a knack for optimizing business operations for maximum impact. Career Essentials Employment Type: Indefinite Term Contract Shift: Monday to Friday, 8:00 AM to 5:00 PM EST Work Setup: Remote What You'll Accomplish Here People Team Support: Assist with recruitment by reviewing resumes, screening candidates, scheduling interviews, and coordinating with hiring managers. Create and document policies and procedures to enhance operational efficiency. Market Research: Edit market research reports on economic, financial, and real estate trends, ensuring clarity and actionable insights. Analyze supply and demand dynamics, capital markets, and housing trends using various data sources. Conduct research on U.S. geographies, demographics, and factors such as housing, services, recreational amenities, and transportation. Maintain and update spreadsheets and CRM systems, including Salesforce. Utilize AI tools to enhance research and streamline analysis. General Operations Support: Handle miscellaneous tasks related to People Operations and overall business operations. Requirements The Expertise We Value Experience editing research reports, including qualitative and quantitative analyses Experience with economic, financial , or real estate topics is a plus. Proficiency in Salesforce or similar CRM platforms , with the ability to quickly learn. Strong organizational skills and keen attention to detail. Tech-savvy and comfortable using AI tools to optimize workflows. Tech Stack: Proficiency in Excel, with the ability to perform moderate-level tasks. Skilled in data analysis , capable of interpreting and presenting data effectively. Additional Information: Candidates with experience as Marketing Specialists and Executive Assistants are highly preferred. English proficiency at a C1 level is required. Benefits Rewards for Your Contributions 5 days work week Weekends off Work from home arrangement 20 vacation days in total Prepaid medicine Fully-customized Emapta laptop and peripherals Indefinite term type contract Direct exposure to our clients Career growth opportunities Diverse and supportive work environment Prime Office Locations - Bogotá and Medellin Free upskilling through Emapta Academy courses (Want to know more? Visit ) Your Future Team at Emapta Latam Join Emapta Latam and be part of a legacy that redefines global outsourcing. Since 2010, Emapta has championed personalized outsourcing, fostering growth with cutting-edge facilities and a team-first mindset. With over 720 clients and nearly 7,400 professionals worldwide, Emapta thrives on excellence. Here, your ambitions are supported, and your skills are celebrated. Apply today and become a part of our success story in Colombia!#EmaptaExperience #J-18808-Ljbffr