Onstar Sales Spanish South America Coordinator

Availability to work in Bogotá, Colombia in a hybrid regime (3 times per week on site). The Role The OnStar Sales Leader or OnStar Sales BPL (Sales Business Performance Leader) will be responsible for the sales strategy for OnStar and Connectivity Services through a subscription business model. Leading the contact center sales team and other transactional digital platforms to meet the business sales targets for the Spanish South America Countries (Argentina, Colombia, Chile, Ecuador, Peru, Paraguay, and Uruguay). Responsibilities Responsible for sales and loyalty strategy based on a subscription business model. Responsible for the sales channels: Contact Center & Digital Platforms for sales. Responsible for achieving the business KPIs: Contact Center conversion rate, a high amount of credit card captures, high customer retention, low churn, and a long permanence of the paid subscribers. Set the daily goals for call center sales teams (Inbound, Outbound, Remarketing, and loyalty teams). Collect and analyze call center statistics (sales, conversion rates, advisors' individual objectives, etc.) in order to identify business opportunities and action plans to improve business performance. Ensure an efficient capacity plan to maximize the productivity of resources at the contact center with the help of the workforce management team. Design commercial training for contact center advisors. Design accurate procedures for contact center and digital channels for sales and customer cancellations. Develop reports for different departments or senior managers. Develop technical tools or new system features to improve business performance with the help of the technical teams. #J-18808-Ljbffr