HERE YOU REALLY MAKE AN IMPACT: YOUR CAREER, PEOPLE, THE WORLD Hotmart is a global technology company, leader in digital business and protagonist in the Creator Economy. Based in the Netherlands, our team of Troopers - as we affectionately call our employees - is spread across seven countries. Our way of working is to develop talents while generating a positive impact on the world. To achieve this, we use technology to enable people to transform their knowledge into successful businesses and we work with Autonomy, Freedom and "Love", to always remember to nurture sincere relationships and care about the people around us. We form a multiplatform ecosystem that drives the Creator Economy market and generates global impact, fulfilling our mission of encouraging people to share their knowledge to win the world by creating, selling and scaling their digital business. What you should know about the job: Our Go-to-Market team, based across LATAM, is looking for a client-focused and goal-driven individual to help new clients successfully integrate and flourish on the Hotmart platform. As an Onboarder/Customer Success Consultant, you will play a vital role in ensuring new clients are set up for success, guiding them through the onboarding process, and helping them increase their initial sales before handing them off to the Customer Success (CS) team for ongoing support. Your efforts will significantly contribute to client satisfaction, retention, and overall growth of Hotmart's market presence in the region. Roles & Responsibilities Client Onboarding and Integration - Facilitate the onboarding process for new clients, ensuring they have a thorough understanding of the Hotmart platform. - Assist clients with setting up their products, sales funnels, and promotional campaigns on the platform. - Provide guidance on platform features, ensuring clients are utilizing the tools effectively to drive early success. Sales Performance Boosting - Work closely with clients to identify key opportunities for increasing their sales in the initial stages. - Analyze performance data to provide actionable insights and suggestions for campaign optimization. - Proactively monitor and support clients to address any barriers to their early sales success. Client Engagement and Retention - Build strong relationships with clients during the onboarding phase, ensuring they feel supported and confident. - Encourage early platform adoption and highlight success stories to motivate clients. - Transition clients seamlessly to the Customer Success team once they reach key milestones in their onboarding journey. Cross-Functional Collaboration - Collaborate with Sales, Marketing, and Customer Success teams to align onboarding activities with overall business objectives. - Provide feedback to Product and Business Intelligence teams to improve the client onboarding experience. - Assist in the development of onboarding best practices and training materials to enhance team efficiency. Qualifications 2+ years of experience in a client onboarding role, Customer Success, Account Management, or a similar client-facing position. Experience working in a sales-driven environment, preferably within the digital products or tech industry. Fluent in Spanish, with advanced conversational English (B2+). Strong interpersonal and communication skills, with the ability to build trust and rapport with new clients. Analytical mindset with the ability to translate data into actionable insights. Proactive attitude, willing to take initiative and provide solutions to client challenges. Based in LATAM with a hybrid working model. Why work at Hotmart Hotmart is an all-in-one platform designed to host and sell digital products. The company has been developing innovative solutions for the digital market for over 13 years and is proud of its Brazilian roots. By helping people learn, teach and start an online business, Hotmart hopes to take its mission across the globe, empowering people to live their passions. Hotmart is part of Hotmart Company, a global tech group headquartered in The Netherlands, with over 1,800 employees in 7 countries. The company has been backed by our clients and investors like GIC, General Atlantic, and Kees Koolen, founder of Booking.com. Working at Hotmart, you'll find a diverse environment where people are passionate about what they do, ready to innovate and grow with the company, and always in tune with our pillars: Freedom, Autonomy, and LOVE. All our job opportunities are open to people with disabilities. We'd love to have your talent on our team. COME TO HOTMART Being part of our team is waking up every day with the certainty that the world is small for the size of the impact we can generate. Come to Hotmart and fall in love for transforming: you, your career, the world!#J-18808-Ljbffr