Gain full access to job listings from company websites worldwide. Only Verified, High-Quality Jobs No ads, scams, or junk. Save Time and Focus on Real Opportunities Explore thousands of open positions, including a wide range of flexible remote jobs tailored to your lifestyle. Professional Resume Review Included Receive expert feedback with specific suggestions to enhance your resume. Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Job Description What you'll be doing: Lead the New Product Introduction process to ensure effective preparation of the Services and Support teams for successful launch of a new/enhanced Nice Enterprise Product. Lead the "Field" Readiness related activities: field requirements, documentation, training and operational tools readiness, certification, manage in-house Alpha site, close monitoring and reporting of first solution deployments. Improve product Serviceability and Supportability capabilities by leading the continuous engineering process: proactively collect field feedback, identify and prioritize required product Serviceability requirements, drive Products Serviceability and Supportability scope and roadmap, track and communicate ROI and efficiency, ensure field ability to handle deployments and support the product. Ensure Service & Support organization is ready for the Product Cloudification roadmap. Serve as Subject Matter Expert (SME): technical advisor for knowledge transfer, Expert Testing, participation in first product deployments, track the maturity of products, work with Product and R&D. Drive Continuous Improvement of the Service & Support processes, working procedures and operational KPIs: analyze, initiate, impact and improve. Having comprehensive 360 degrees view on the product, allow transparency and effective ongoing communication between Services, Support and Product House. Qualifications What you'll need: B.Sc in Industrial Engineering/Computer Science or equivalent. Deep Technical orientation with a profound background and understanding of Service & Support organization processes. Experience with Product Serviceability, Cloudification and R&D development processes. Experience with Technical Laboratory maintenance, DevOps skills – strong advantage. Broad experience with exposure to NICE Enterprise Products is strongly preferred. Minimum 3 years' experience in a global corporate organization. Fluency in English language. Personal Attributes: Project management methodology skills: Highly organized, process-oriented approach, ability to plan ahead, closely manage timelines and deliverables, advance and ensure success for multi-tasking activities. Excellent management, interpersonal, presentation and communication skills, both written and verbal, including effective public presentation to senior management and other audiences. Proven ability to influence without authority, ability to work effectively in a matrix and undefined environment. Self-motivated to strive for professional excellence in all aspects of work. Team Player, Assertive, responsible and reliable. Analytics skills, detail- and resolution-driven. #J-18808-Ljbffr