Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Job Description Sutherland is looking for Project Managers who want to benefit from a great onboarding program, work environment, job stability, and professional growth opportunities working with multicultural teams all over the globe for one of the biggest IT Solutions multinationals in the world, NICE Software Solutions. The Project Manager is responsible for planning and controlling the diverse activities required to deliver projects to final customers on time, on budget, and with the required quality, despite risks and issues. Lead activities to foresee risks and issues and create the required mitigation plans. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Main Responsibilities and Deliverables End-to-end management of a project or program of projects including: Scope Management Time Management Cost Management (budgeting, forecasting, revenue, etc.) Quality Management Human Resource/ Personnel Management Communications Management Risk Management Procurement/Subcontractor Management Stakeholder (internal and external) Management Manage all phases of project – Initiation, Planning, Execution, Monitor and Control, and Closing Effective use of NICE project management methodology, processes, tools, techniques, and templates. In doing so, define project tasks and prepare project plans. Monitor, manage, and communicate project progress. Manage project scope and scope changes. Manage & motivate the team assigned to the project. Provide feedback regarding their performances. Being the single point of contact for assigned projects and represent NICE or Business Unit in internal and external/customer forums by providing effective communication. Act as a trusted adviser for assigned clients and assist with the development of roadmaps and other long-range plans for leveraging the solution and maximizing the ROI. Manage issues proactively, provide visibility of issues and resolution to stakeholders and escalate internally as required to resolve issues. Report on Status of project to internal and external stakeholders accurately on agreed frequency. Manage project-related revenue and revenue forecast. Keep management systems updated to reflect revenue forecasting. Measure the quality and efficiency of each delivery. Proactively provide feedback on lessons learned and suggestions for future improvements. Contribute to project management methodology improvements. Provide assessment of project results. Qualifications Our most successful candidates will have: Minimum of 5 Years of current proven experience as a PM leading teams and managing people in a matrix environment. Experience with international clients is required. Experience working as a project manager for a consulting or software organization or similar delivering solutions to external clients. Experience managing the full software SDLC as a project manager, including discovery, design, and development of custom solutions. Proven Ability to manage complex and dynamic projects for external customers. Proven Ability to manage large and simultaneous projects. Proven experience managing IT, Telephony, Software projects. Proven Ability to form strong customer relationships. Proven Ability to span business and technical issues. Ability and willingness to work in a highly dynamic environment. Ability to work in a global collaborative team environment. Strong business acumen and orientation. Revenue forecast management. Budget management. PMP Certification desirable. Bachelor or Master's degree in systems engineering and related fields. Proficient communication skills in English. Additional Information This position requires agreeing to work under a hybrid model in Bogota, Colombia. Apply now and join a Great Place to Work Company working for the most important Customer Experience Software company worldwide with Fortune 500 clients!
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