We are looking for analysts with understanding in LC's related instruments but looking to process bills & trade payments and bank to bank reimbursements. Basically, as a Payments and Reimbursements Analyst 2, you will have the following responsibilities: Support team leader activities for a group of 3-5 FTEs. Authorize transactions based on the corresponding guidelines. Process day-to-day transactions, according to local operating procedures. Ensure that the authorized transactions have the sufficient control measures to prevent financial, reputational, and operational risks. Seek improvement initiatives that allow to enhance existing processes. Monitor various queues for incoming transactions and ensure they are actioned promptly as per SLA. Ensure Nostro, Suspense, Inter-Branch and other related accounts are in order. Ensure internal recon activities are performed on a timely manner. Understand, comprehend, and deliver customer requirements effectively and on a timely manner. Handle customer/bank queries pertaining to all trade products via SWIFT. Ensure compliance of transactions to US regulations policies and procedures. Liaise with internal teams to effectively deliver customer requirements. Develop cordial relationships with all stakeholders, guaranteeing excellent customer service both internal and external. Identify process gaps and work on building controls. Prepare daily/weekly/monthly reports and provide them as per the requirement. Support/participate in new or ongoing projects and ensure smooth cutover with minimized risks – internal and external. Ensure the team implements best practices to meet SLA and accuracy targets. Track defects and productivity to monitor team's performance. Risk and Control Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures. Support training for new team members. Ensure topics and parallel run are planned and delivered with no issues. Maintain performance metrics to track defects, productivity. Assist unit for audit preparation and necessary actions for clean audit results. Ensure smooth, error-free process flow. Maintain awareness of product changes and system enhancements. Qualifications: Fluent in English. 2-4 years of professional experience in financial institutions, in functions related to payments and reimbursements. Team management experience desirable. Industry knowledge of the different artifacts considered in incoming and outgoing transactions. Thorough understanding of rules and regulations that apply to letters of credit (UCP600, ISP98, etc). Strong problem-solving and/or analytical skills. Excellent communication skills. Education Bachelor's degree/University degree or equivalent experience. Master's degree considered a plus. Business Overview NAM Trade Services is a key unit within the Global Trade Operations, with servicing responsibilities for a group of several trade products (documentary LC and Standby LC families), supporting several Citigroup businesses. Global Trade Operation offers world-class trade services in over 70 markets around the globe. The Organization provides our corporate and FI clients with transaction preparation, processing, and customer service. Job Family Group: Operations - Transaction Services Job Family: Transaction Capture Services Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View the EEO is the Law poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting . #J-18808-Ljbffr