What you will do Client & Contractor Onboarding: Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success; Follow-Up & Value Assurance: During the first 30 days, maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered; Issue Resolution: Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track; Communication & Documentation: Communicate effectively, ensuring that all interactions are clear, professional, and supportive of client needs. Document onboarding steps and maintain records to track progress and success; Plan Presentation: Develop and present onboarding plans tailored to each client's needs and ensure alignment with project goals; Survey Distribution: Send and manage follow-up surveys to clients, gathering valuable feedback to improve future onboarding experiences. Must haves Strong Communication Skills : Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors; Customer Service Orientation : A client-first attitude with a commitment to providing a positive and supportive onboarding experience; Responsiveness & Reliability : Punctuality, responsiveness, and follow-through are essential in this role; Attention to Detail : Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks; Experience with Onboarding Strategies : Prior experience developing and presenting onboarding plans; Multitasking Ability : Capable of managing multiple onboarding tasks and tracking progress across various projects; Technical Proficiency : Familiarity with tools such as Google Sheets, Slack, Asana and other onboarding-related software; Upper-intermediate English level. #J-18808-Ljbffr