COP 300.000.000 - 400.000.000 JOB SUMMARY Position responsible for assigned food and beverage/culinary operations.
Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
CANDIDATE PROFILE Education and Experience - High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
- OR - 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES Assisting in Food and Beverage Operations - Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Uses coaching skills throughout the property.
- Demonstrates self-confidence, energy and enthusiasm.
- Motivates and encourages staff to solve guest and employee related concerns.
Ensuring Exceptional Customer Service - Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Follows up to ensure complaints have been addressed to the guest's satisfaction.
- Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities as Assigned - Complies with all corporate accounting procedures.
- Assists GM as needed with annual Quality audit.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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