Member Success Assistant

Job Description This is a remote position.
Scope : Work remotely for 20 hours per week Anywhere between 9 AM to 6 PM Ontario, CAN time Operate during Eastern Standard Time business hours Potential to expand role responsibilities in the future Collaborate with on-site management tea Maintain confidentiality of member information Responsibilities : Check and manage email communications twice daily Process membership requests including pauses, holds, upgrades, and downgrades Update membership status in the gym's membership system Respond to member inquiries promptly and professionally Assist with administrative tasks to support gym operations Requirements : Strong verbal and written communication skills in English Proficiency in email management and customer service Ability to work independently and manage time effectively Familiarity with membership management systems or willingness to learn Excellent attention to detail and organizational skills Independent Contractor Perks Permanent work from home Immediate hiring Steady freelance job ZR_19276_JOB Requirements Strong verbal and written communication skills in English Proficiency in email management and customer service Ability to work independently and manage time effectively Familiarity with membership management systems or willingness to learn Excellent attention to detail and organizational skills