Job Description This is a remote position.
Role Name: After-Hours Medical Receptionist Schedule: Full Time - 3-4 staff to cover 5pm to 8am (evenings and weekends) Client Timezone: Pacific Time (PT) Client Overview Join a prestigious gynecological practice based in the vibrant Los Angeles and Orange County area.
This esteemed medical office specializes in providing high-quality, personalized care to patients, with a focus on innovative treatments and compassionate service.
The practice is led by a distinguished physician who not only serves the local community but also contributes to global healthcare initiatives, recently returning from an impactful medical mission in Africa.
As a concierge-style service that doesn't accept insurance, the practice prides itself on offering premium, patient-centered care without the constraints of traditional healthcare systems.
Job Description Embark on an exciting opportunity as an After-Hours Medical Receptionist for a leading gynecological practice.
In this role, you'll be the vital link between patients and our esteemed medical team during non-business hours.
Your compassionate demeanor and clear communication skills will provide reassurance to callers, ensuring they receive prompt and professional assistance when they need it most.
This position offers a unique chance to contribute to a practice that values exceptional patient care and has a global impact.
You'll work in a dynamic environment where your role is crucial in maintaining the practice's commitment to accessibility and outstanding service.
Responsibilities Answer incoming calls with a warm, professional manner during evening and weekend hours Provide callers with accurate, helpful information about the practice's specialized gynecological services Create detailed message records for the daytime staff to ensure seamless follow-up Act as a knowledgeable first point of contact, addressing basic inquiries with confidence and clarity Maintain the highest standards of patient confidentiality and adhere to HIPAA regulations Demonstrate empathy and understanding when interacting with patients, especially those with sensitive concerns Utilize your basic understanding of medical terminology to effectively communicate with callers Manage a system for prioritizing urgent calls and relaying critical information to on-call staff when necessary Requirements Excellent English communication skills with clear pronunciation and a friendly, professional tone Basic understanding of medical terminology, particularly related to gynecology (nursing background is a plus but not required) Strong customer service orientation with a passion for helping others Ability to work independently and maintain composure in potentially stressful situations Comfortable using computer systems and willing to learn new software as needed Exceptional attention to detail and ability to follow established protocols Flexibility to work evening and weekend hours Strong sense of discretion and commitment to maintaining patient privacy Ability to think on your feet and provide appropriate responses to a variety of caller inquiries Enthusiasm for contributing to a practice that values both local care and global health initiatives Requirements Responsibilities Answer incoming calls with a warm, professional manner during evening and weekend hours Provide callers with accurate, helpful information about the practice's specialized gynecological services Create detailed message records for the daytime staff to ensure seamless follow-up Act as a knowledgeable first point of contact, addressing basic inquiries with confidence and clarity Maintain the highest standards of patient confidentiality and adhere to HIPAA regulations Demonstrate empathy and understanding when interacting with patients, especially those with sensitive concerns Utilize your basic understanding of medical terminology to effectively communicate with callers Manage a system for prioritizing urgent calls and relaying critical information to on-call staff when necessary Requirements Excellent English communication skills with clear pronunciation and a friendly, professional tone Basic understanding of medical terminology, particularly related to gynecology (nursing background is a plus but not required) Strong customer service orientation with a passion for helping others Ability to work independently and maintain composure in potentially stressful situations Comfortable using computer systems and willing to learn new software as needed Exceptional attention to detail and ability to follow established protocols Flexibility to work evening and weekend hours Strong sense of discretion and commitment to maintaining patient privacy Ability to think on your feet and provide appropriate responses to a variety of caller inquiries Enthusiasm for contributing to a practice that values both local care and global health initiatives