Medical Call Service Representative

Detalles de la oferta

Job Description This is a remote position. Scope: Work during standard business hours (typically Monday to Friday from 9-6 Toronto Time, with some variations) Operate in Eastern Standard Time zone Handle up to 300 calls per day across multiple clinic locations Utilize VOIP systems for call management Potential to handle calls in languages other than English (future consideration) Meet performance targets, such as handling 5-6 calls per hour Responsibilities: Answer and manage high-volume incoming calls for multiple clinic locations Schedule appointments and manage bookings using cloud-based systems Collect and accurately record sensitive patient information, including health card numbers Address general inquiries about clinic services and operations Pre-qualify patients and note down symptoms for doctors Manage patient queues efficiently while providing excellent customer service Use Electronic Health Record (EHR) systems to access and update patient information Requirements: Excellent verbal communication skills in English Experience in high-volume call handling, preferably in a healthcare setting Ability to maintain patient confidentiality and handle sensitive information Proficiency in using cloud-based scheduling systems and electronic health records Strong multitasking abilities and attention to detail Customer service-oriented with a patient and empathetic demeanor Basic understanding of medical terminology (preferred) Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_16979_JOB RequirementsResponsibilities: Answer and manage high-volume incoming calls for multiple clinic locations Schedule appointments and manage bookings using cloud-based systems Collect and accurately record sensitive patient information, including health card numbers Address general inquiries about clinic services and operations Pre-qualify patients and note down symptoms for doctors Manage patient queues efficiently while providing excellent customer service Use Electronic Health Record (EHR) systems to access and update patient information Requirements: Excellent verbal communication skills in English Experience in high-volume call handling, preferably in a healthcare setting Ability to maintain patient confidentiality and handle sensitive information Proficiency in using cloud-based scheduling systems and electronic health records Strong multitasking abilities and attention to detail Customer service-oriented with a patient and empathetic demeanor Basic understanding of medical terminology (preferred)


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

Requisitos

Agente Call Center Encuestador Oficina

Trabajo Presencial ¡Únete a nuestro equipo! Empresa líder en investigación de mercados está buscando Agentes de Call Center para realizar encuestas de satisf...


Desde Operative Market Research Sas - Bogotá D. C.

Publicado 24 days ago

Agente De Experiencia Sac

¡En Coink estamos buscando Agente de Experiencia (SAC)! ¿Tu pasión es brindar las mejores experiencias y vivencias a los clientes? Esta oferta es para ti! Si...


Desde Coink - Bogotá D. C.

Publicado 24 days ago

Asesor Call Center Servicio Al Cliente Con O Sin Experiencia

Buscamos crecer en nuestro equipo de trabajo y hoy estamos buscando ASESORES DE SERVICIO AL CLIENTE. FUNCIONES: 1. Buscamos bachilleres técnicos, tecnólogo...


Desde Temporal Agencia De Empleo Bpo - Bogotá D. C.

Publicado 24 days ago

Asesor Para Servicio Al Cliente Call Center - Bogotá

Agente de servicio al cliente Call Center multicanal – Bogotá En ARCOS BPO ofrecemos oportunidades de empleo de forma constante para que siempre tengas un e...


Desde Arcos Bpo Sas - Bogotá D. C.

Publicado 24 days ago

Built at: 2024-11-06T18:41:53.303Z