Job Description Redefining Outsourcing: Innovation at Every Step Our client is a pioneering BPO dedicated to helping the world's most innovative startups scale .
With offices worldwide, they focus on creating partnerships that transcend traditional service provider roles.
They prioritize cultural fit, invest in employee growth, and foster creativity to deliver efficient solutions.
Every role offers opportunities for innovation and career development in a supportive environment.
Job Description As a Medicaid Patient Enrollment Specialist , you will guide patients through their Medicaid-related inquiries, ensuring an exceptional experience while managing inbound calls, verifying insurance, scheduling telehealth appointments, and updating records.
Your role will be instrumental in improving patient satisfaction and operational excellence.
Job Overview Employment Type: Indefinite Term Contract Shift: Mon-Fri 8:00 AM - 5:00 PM Work Setup: Remote/Work from Home Your Daily Tasks Part 1: Inbound Call Management & Conversion Managing inbound calls from patients interested in Medicaid-covered products, ensuring a seamless and empathetic experience.
Explaining Conduit Health's services clearly and confidently, addressing patient questions and concerns.
Performing insurance verifications for patients and communicating results effectively.
Scheduling telehealth appointments for eligible patients with nurse practitioners.
Following up with patients as needed, including returning missed calls or responding to callback requests.
Ensuring each call (8–10 minutes on average) is handled efficiently and converting inquiries into detailed orders.
Part 2: Patient Outreach & Monthly Rectification Reaching out to existing patients to confirm ongoing service needs, including verifying address details and monthly product requirements (e.g., medical supplies like diapers).
Accurately updating patient records to ensure timely and accurate order fulfillment.
Managing a backlog of patient calls, balancing efficient phone conversations and detailed manual follow-up work (2 minutes of calling and approximately 8 minutes of administrative updates per patient).
Additional Responsibilities Adapting to various scenarios with creativity and problem-solving skills to ensure patient satisfaction.
Supporting operational improvements by providing feedback on call handling and administrative workflows.
Collaborating with team members and leadership to achieve department goals.
Requirements The Qualifications We Seek Strong English communication skills; Spanish proficiency is a plus.
Experience in customer support or healthcare-related roles (preferred).
Ability to manage high call volumes with excellent service quality.
Familiarity with insurance verification and telehealth processes (preferred).
Quick thinking, adaptability, and strong organizational skills.
Benefits Exciting Perks Await!
5-day work week Prepaid medical benefits Remote/work from home setup Work-items (laptop, mouse, and headset) Unlimited upskilling through Emapta Academy courses (Want to know more?
Visit https://bit.ly/EmaptaTrainingCalendar ) Indefinite term contract 20 vacation days (with 5 extra days that can be monetized) Direct client exposure Career growth opportunities Diverse and supportive work environment Welcome to Emapta Colombia!
At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia.
Our track record of success and diverse international clientele across various industries provide a solid foundation for your career.
With over 800 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.
Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips.
Emapta isn't just a company; it's a community that values the balance between work and life.
Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.
#EmaptaExperience #EmaptaEra Requirements The Qualifications We Seek Strong English communication skills; Spanish proficiency is a plus.
Experience in customer support or healthcare-related roles (preferred).
Ability to manage high call volumes with excellent service quality.
Familiarity with insurance verification and telehealth processes (preferred).
Quick thinking, adaptability, and strong organizational skills.