Logistics Technical Support Specialist - Remote Vence 20 Oct 2024 Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. Our modern offices are pet-friendly and we provide different amenities such as casual attire and free beverages. Some of our benefits are health club membership, exercise plan, nutritional plan, or home medical services. As a Technical Support Specialist, you will be providing technical support to customers, answering basic to complex questions on functions related to our software products. Some of your responsibilities are but are not limited to: Make sure all of the customer's questions and concerns are answered in a highly positive, professional, and customer-centric manner. Offer solutions to technical problems, either by providing step-by-step guidance, remote support, or escalating complex issues if necessary. Develop and maintain a deep understanding of the products and services the company provides to effectively assist customers. Identify and escalate critical or unresolved issues to appropriate teams or higher-level technical experts. Ensure that customer inquiries are handled promptly, professionally, and with high-quality solutions. Minimum requirements: Studies: A high school degree is required. Desirable studies (but not required) in Systems, Computers, Electronics, Software, or any other tech-related degree. Experience: At least 1 year of experience with Freight Brokerages, Logistics, TMS, SAAS-based applications, or related. Knowledge: Fundamental knowledge of servers/computer hardware and software, and passion for digging into software problems, finding the root cause of issues, and knowing how to manage and exceed a customer's expectations. Language: Excellent English skills. B2+/C1 or higher is preferred. Perks: Schedule: Monday to Friday from 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., following the American US Calendar. Contract: Indefinite term contract + Benefits. Location: Only for Colombia, this position will be remote. Salary: 4'415,000 COP. Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?#J-18808-Ljbffr
