Logistics Technical Support Specialist - Remote Vence 20 Oct 2024 Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. As a Technical Support Specialist, you will be providing technical support to customers, answering basic to complex questions on functions related to our software products. Some of your responsibilities include: Ensure all customer questions and concerns are answered in a highly positive, professional, and customer-centric manner. Offer solutions to technical problems, either by providing step-by-step guidance, remote support, or escalating complex issues if necessary. Develop and maintain a deep understanding of the products and services the company provides to effectively assist customers. Identify and escalate critical or unresolved issues to appropriate teams or higher-level technical experts. Ensure that customer inquiries are handled promptly, professionally, and with high-quality solutions. Minimum requirements: Studies: A high school degree is required. Desirable studies (but not required) in Systems, Computers, Electronics, Software, or any other tech-related degree. Experience: At least 1 year of experience with Freight Brokerages, Logistics, TMS, SAAS-based applications, or related. Knowledge: Fundamental knowledge of servers/computer hardware and software, and a passion for digging into software problems, finding the root cause of issues, and knowing how to manage and exceed customer expectations. Language: Excellent English skills. B2+/C1 or higher is preferred. Perks: Schedule: Monday to Friday from 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., following the American US Calendar. Contract: Indefinite term contract + Benefits. Location: Only for Colombia, this position will be remote. Salary: 4'415,000 COP. Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?#J-18808-Ljbffr