Job Description The role: Logistics Specialist Outbound Summary of the role: Responsible for being the main point of contact and providing service to assigned clients and ensuring the optimal (on-time, cost-effective, quality-service) execution of sales contracts, while continually providing high quality service to all involved stakeholders.
Job Description: Support Supervisor/Management in the day-to-day execution of contracts with tasks including but not limited to the following: Responsible for being the main point of contact of assigned clients, and ensuring the optimal execution of their sale contracts, while continually providing high-quality service to all involved stakeholders.
Issuing sale invoices, warehouse & bank releases to customers.
Coordinate client deliveries.
Communicating and monitoring customer limits.
Including Credit and Debit notes to customers.
Responsible for customer facing, on-time inventory turnover, position status reports, reallocations, issuance of on-time arrival sampling instructions/monitoring, and assure contracts are delivered within terms.
Keep assigned client profiles up-to-date and liaise with Inbound & Trading teams effectively on related procedural changes where relevant.
Work daily with Sales Traders for position follow-up and review commercial issues.
Maintain an effective and updated filing system of contracts, orders, shipment, internal and external reports.
Assisting and providing support in the different areas of the Americas team when necessary.
Work closely with upper management to anticipate execution challenges and advise on potential problems and solutions.
All stock reports from warehouses are checked on time and properly. Non coffee Service invoices review are checked on time and correctly Assist and provide support in the different areas of the Sucafina Americas team as required Qualifications Requirements: -University degree (Major in Foreign Trade, International Business, or Logistics is a plus) -Knowledge of ERP Systems (SAP is a plus) -5+ years or more of experience in customer service, sales, international logistics. -A strong work ethic, motivated by a desire of knowledge, curiosity and understanding.
Detail-oriented & inquisitive -Fluent in English both written & spoken, other languages a plus. (C1 level) -Knowledge in soft-agri commodities preferred (coffee industry is a plus).
-Microsoft Office suite, advanced excel skills needed, (power BI, SharePoint a plus) -Knowledge of International Incoterms -Experience with customer service -Knowledge of Incoterms.
-Knowledge of GCA is a plus.
-Knowledge of PBI is a plus.
Additional Information Other Competencies: Assertive communication Good sense of organization Customer orientation Self-discipline Team player Good interpersonal relationship Pro-active All your information will be kept confidential according to EEO guidelines.
