Job Description Key Responsibilities Track & Trace Monitor Shipment Status : Track shipments in real-time to ensure all cargo is delivered on time and according to schedule.
Update Systems : Regularly update transportation management systems (TMS) with accurate, up-to-date status and location data.
Issue Resolution : Act quickly to address delays or issues by coordinating with internal teams, drivers, and carriers to resolve problems promptly.
Communication : Provide clear and proactive communication to internal teams and customers on shipment status, any anticipated delays, and actions being taken to mitigate them.
Carrier Sales Carrier Relationship Management : Establish and maintain strong relationships with carriers, negotiating rates, contracts, and terms to ensure reliable service and competitive pricing.
Rate Negotiations : Secure and negotiate rates that align with company goals and customer requirements while optimizing cost efficiency.
Carrier Selection : Evaluate and select carriers based on service levels, performance, reliability, and cost-effectiveness.
Capacity Planning : Forecast and secure capacity to meet peak and off-peak seasonal demand by leveraging carrier partnerships and market knowledge.
Coordination & Communication Cross-Functional Collaboration : Work closely with the operations, customer service, and warehouse teams to ensure a smooth flow of information and operations.
Customer Service Support : Act as a primary point of contact for customers and provide updates on shipping status, addressing inquiries or concerns as they arise.
Data Reporting & Analysis : Maintain logs and reports for tracking performance metrics such as on-time delivery rate, cost-per-mile, and other KPIs.
Present findings to improve efficiency and optimize carrier strategy.
Qualifications Education : Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field preferred (or equivalent work experience).
Experience : Minimum of 2 years in logistics, freight brokerage, or carrier sales, with a focus on track & trace functions.
Skills : Strong negotiation and sales skills for carrier sales activities.
Excellent communication skills, both written and verbal, with a focus on customer service.
Proficiency in transportation management systems (TMS) and tracking software.
Ability to multitask, prioritize, and adapt in a fast-paced environment.
Analytical skills to evaluate data and identify trends to optimize logistics processes.
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