Descripción del empleo SCOPE OF POSITION To create a unique Expeditors customer experience through total ownership of and accountability to: • Understand global customer's profile, needs and expectations. • Retain existing business and continuous pursuit of global business development • Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide REPORTING STRUCTURE District Customer Retention and Development Manager SYSTEM & TOOLS & ACCOUNT ADMINISTRATION • Proper Customer Organization structure in CRM following the company's global standards • CRM input and management ensuring data integrity at all times.
• Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams • Set the right expectations internally as well as externally with the customers • Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers • Evaluate their usage and quantify their cost savings/cost avoidance • Utilize corporate approved templates and presentations and customize when necessary.
RETENTION • Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.
• Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals. • Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )
• Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations • Initiate value added solutions based on Expeditors service offerings and technology.
• Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews DEVELOPMENT • Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations • Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations • Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure.
Requisitos • University or equivalent business qualifications • Minimum 3 years Expeditors or industry experience • Proven work experience in business development • Knowledge of Expeditors product and services • Knowledge of required Expeditors operating systems • Proficient in MS Office and CRM software • Strong presentation skills • Proven project management skills • Strong analytics skills • Ability to perform and meet KPI requirements • Proven problem solving and interpersonal skills • Charismatic with an ability to connect Información adicional All your information will be kept confidential according to EEO guidelines.
