Discover Excellence with Yngen Datacom Corp! Where outsourcing meets innovation. As trailblazers in the BPO industry, we don't just deliver services—we transform business operations. Our expert team, armed with cutting-edge technology, provides dynamic, scalable solutions that propel businesses to new heights. Join us on a journey where efficiency meets innovation, and experience firsthand how we empower organizations to thrive in a global market. Let's shape the future of business together! Job Summary: The Learning and Development Officer is responsible for the planning, development, implementation, and evaluation of training programs that support the growth and development of employees. The role involves identifying training needs, creating educational materials, and ensuring that training initiatives align with organizational goals. Duties and Responsibilities: Training Needs Assessment: Conduct needs assessments to identify skill gaps and training requirements across various departments. Collaborate with managers and employees to understand performance issues and training needs. Program Development: Design, develop, and deliver training programs and workshops on various topics, including but not limited to, technical skills, leadership, and soft skills. Create and update training materials, such as manuals, handouts, and online content. Program Implementation: Facilitate training sessions, workshops, and seminars both in-person and online. Coordinate with external trainers or consultants as needed. Communicate training initiatives to all employees as needed. Evaluation and Reporting: Evaluate the effectiveness of training programs through feedback surveys, assessments, and performance metrics. Prepare and present reports on training outcomes, program effectiveness, and recommendations for improvement. Talent Development: Develop career development plans and succession planning initiatives to support employee growth and retention. Requirements: Proven experience in training and development, instructional design, or a related role. Excellent communication and presentation skills. Strong organizational and project management abilities. Proficiency in using Learning Management Systems (LMS) and other training tools. Ability to analyze data and make data-driven decisions. Adaptability and creativity in designing engaging training content. Ability to multitask and work well under pressure. Onsite at San Pedro. Job Type: Full-time Benefits: Additional leave Company Christmas gift Free parking On-site parking Pay raise Promotion to permanent employee Schedule: 8 hour shift Supplemental Pay: 13th month salary Ability to commute/relocate: San Pedro, Laguna: Reliably commute or planning to relocate before starting work (Required) Experience: Trainer: 1 year (Required)#J-18808-Ljbffr