This role is for an experienced member to join the LATAM Markets Operations Transformation team. The position will lead the planning and implementation of the region's key Operations strategies and initiatives, liaising with LATAM Operations senior management as well as Technology and other key stakeholders in the organization. These strategies and initiatives are related to De-Risk, Productivity, Innovation, and Client experience demands. The position requires a candidate with sufficient experience, general leadership and communication skills, who can engage, align, and lead a variety of activities, definitions, and plans at a LATAM level. Responsibilities: Identify project resources, monitor work and budget, and mitigate risks. Ensure satisfactory completion of daily project operations in backing of existing and new clients, including all regulatory requirements. Develop, implement and track appropriate KPIs (key performance indicators) and SLAs (service level agreements) for the group. Recommend and implement new systems and enhancements to securities processing procedures. Provide an in-depth analysis and develop solutions to issues related to securities processing or hedge fund activities. Conduct discovery and due diligence activities with clients to meet their needs. Assess service quality and identify areas for improvement. Advise and coach new/lower level personnel. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Fluent in both English and Spanish. 6-10 years of relevant experience. Individual is expected to be subject area expert in one (or more) specific skill sets. Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives. Education: Bachelor's Degree/University degree or equivalent experience. Master's degree preferred. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. #J-18808-Ljbffr