Company Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries. Position Title: Junior to Junior+ IT Network Analyst Location: Remote - LATAM What you will be doing: The Offsite IT Network Analyst is responsible for monitoring and maintaining our network infrastructure, which includes a combination of appliances, switches, access points, and cellular gateways. This role is pivotal in ensuring smooth network operations, troubleshooting internet outages, and resolving device failures. The analyst will collaborate with both internal teams and external providers to maintain optimal network performance across our locations. Your responsibilities will include: Meraki Network Monitoring & Troubleshooting: Monitor Cisco Meraki networks for internet outages, offline devices, and poor network performance. Respond to network incidents, ensuring minimal disruption and efficient resolution. Troubleshoot Meraki devices, including switches, access points, appliances, and cellular gateways. Ubiquiti Network Bridges: Oversee Ubiquiti bridges for building-to-building connectivity, ensuring reliable communication and diagnosing any connection issues. Collaboration with On-Site Teams: Communicate with local center teammates to troubleshoot internet or device outages. Provide guidance and support to on-site staff to help identify and resolve network issues. Vendor Management & Support Coordination: Work with internet service providers to open tickets and troubleshoot internet stability issues. Coordinate with our 3rd-party support team for on-the-ground assistance with failed devices or advanced troubleshooting. System Administration & Security: Maintain network configurations and security protocols to ensure the integrity and security of the network. Assist with the implementation of upgrades, patches, and security measures to optimize network performance. Documentation & Performance Monitoring: Document network processes, issues, and resolutions for future reference. Continuously monitor network performance metrics and create reports on network health. Requirements & Qualifications: To excel in this role, you should possess: Associate or Bachelor's degree in Business, Information Systems, or a related field (preferred). 1-2 years of experience as a Network Analyst or similar role, with hands-on experience in network monitoring and troubleshooting. Strong proficiency with Cisco Meraki systems (including appliances, switches, access points, and cellular gateways) (Preferred). Experience with Ubiquiti for building-to-building network bridges (Preferred). Knowledge of network configuration, performance monitoring, and security. Ability to work with internet service providers to resolve connection issues and coordinate external support. Excellent troubleshooting skills for diagnosing network performance issues. Outstanding customer service skills. Exceptional communication skills, with the ability to work closely with on-site teams and vendors. Strong attention to detail and ability to communicate complex issues. Patience when working with non-technical personnel and explaining technical issues. A proactive approach to troubleshooting and resolving network problems. Ability to think outside the box and analyze problems deeply ("Think about the why"). Why you will love Lean Tech: Join a powerful tech workforce and help us change the world through technology. Professional development opportunities with international customers. Collaborative work environment. Career path and mentorship programs that will lead to new levels. Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will be vital to our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
