Junior Support Engineer We are seeking a dedicated and proficient Support Specialist (L2 support) to fortify our production environment. In this critical role, you will provide unwavering support, ensuring seamless operations across our trading platforms. Requirements 2 + years experience working in a production support role. Knowledge and experience supporting .Net, and Java applications in traditional and modern containerized applications. Knowledge of SQL, Splunk, Kubernetes, and VMs. Understanding of microservices and APIs. Knowledge of monitoring tools: Dynatrace Managed, Catchpoint, Kibana. A good understanding of Change / Incident management processes. Understanding of or experience in asset management is a plus. Detail and process-oriented with a strong ability to troubleshoot systems. An interest in learning new technologies in a fast-paced environment. Strong communication skills. English level from B2 (Upper-intermediate). Responsibilities System Expertise: You'll be the system whisperer, supporting trading platforms' system software. Web servers, application servers, middleware components—you'll navigate them with precision. Proprietary System Mastery: Your working knowledge of our proprietary systems and processes is your compass. You'll monitor, analyze, and interpret system notices, ensuring every process hums harmoniously. Issue Resolution Dynamo: When glitches arise, you're the troubleshooting maestro. Analyzing, coordinating, planning – you orchestrate solutions that address issues effectively. Your resolve is unwavering. SRE Practices Champion: Resilience is your mantra. You'll embrace Site Reliability Engineering (SRE) practices, fortifying our systems. Calibrating efforts toward business goals? Consider it your mission. Timely Issue Management: Assigned issues won't linger on your watch. You'll follow up diligently, ensuring timely resolutions. Escalations? When necessary, you'll wield them like a seasoned tactician. Job Scheduler Administrator: Application jobs? You're their conductor. Through job schedulers, you'll orchestrate their routines flawlessly. Collaboration with the Development Team: When escalated to L3 support, you'll collaborate closely with the development team. Issues won't merely be addressed; they'll be closed to completion, including root cause analysis. Operations Compliance Guardian: Policies and procedures? You uphold them with rigor. Security and audit? Your watchful eye ensures compliance. Project Implementation Support: During project rollouts, you'll provide technical support, ensuring a seamless transition. We offer Well-being: 10 working days of Paid Day Off within an individual year. Up to 15 working days of Unpaid days off within an individual year. Professional Growth: Dedicated professional training – 50% reimbursement of the professional training cost. Sombra University courses – enjoy a range of learning opportunities through Sombra University. Sombra Around Tech – community attendance – Sombra unites engineers and experts in several areas. Mentorship program – available on request. UDEMY online course platform – stay up-to-date with the latest technologies and programming languages. English courses and Speaking Club – attend English classes twice a week in small groups. Added advantages: Work equipment (Laptop, monitor, and small devices compensation). Sombra's referral program. Public Holidays – celebrate 18 statutory holidays in Colombia. Sombra events – Join Sombra's traditional events (both online and offline). Alevtyna Lopata Recruiter #J-18808-Ljbffr